From almost when Parallels was first installed, starting W10 is like the old days starting Windows. It takes about 4-5 minutes between the time Parallels is pointed to Widows and when I can actually use Windows. My experience from past similar episodes with Parallels is that once the slow startup begins it NEVER changes back to quick startups like it was for a short time when the installation was new. Only Acrotray, Adobe GC Invoker Utility and a program called MailWasher is enabled at Start Up. I'm using Norton 360 for anti-virus. Any suggestions? It would be nice if Parallel upgrades would solve these problems rather than asking us to do the debugging.
Hi DavidJ5. Please shut down the virtual machine by selecting Actions (from the Mac menu bar) -> Shut down. Then disable the antivirus application on Mac/Windows, restart the Mac once and check for the performance of the virtual machine.
I have the same problem. I already talked to you and they told me to remove norton but I can not work without anti virus.
Hi @LuizO , after various testing Norton's presence in mac affects the performance on Windows virtual machine in some cases. That is the reason we suggested you to remove the Norton. You can try installing Kaspersky and check if that helps.
The same goes for the update to Parallels 14 (14.0.1) - iMac, MacOS Sierra, 3.1GHz, 16GB RAM, Fusion Drive, NO antivirus program running Windows 10 needs between 6 and 9 minutes to start. Parallels support has tried everything - it seems there seems to be a problem with Fusion Drive and waiting for the next update.
Hi @ArtistW, can you please send us a Technical Data collected right after the error and a Task manager and Activity monitor screen (Help menu > Send Technical Data...)? This will help us significantly, please reply me back with the report ID number.
Hello Paul Chris, I have now a Samsung SSD 500 GB increased, Windows.pvm copied to it and see there Windows starts in 22 sec and the entire Windows system environment runs so much better. But that can not be the solution and I want to control everything from the internal hard drive. But the error is definitely not on the installed Windows system.
Hi @ArtistW, thanks for the report ID, we would suggest you to check the Mac disk for I/O errors presence it's required to use the following Terminal command on the Mac: Launch Terminal ( Finder > Applications > Utilities > Terminal). Execute the following command: sudo dmesg NOTE: You will need to enter your Mac password to run the command. No symbols will be shown due to security measures, so just hit the keys and use return/Enter. Please let us know if the output of sudo dmesg command contains I/O error.
Hello Paul, this is the report: Last login: Wed Oct 17 15:35:16 on console StephaniMac-2016:~ ArtistWerbung$ sudo dmesg Password: = 0x0 port = 11 unplug = 0 IOThunderboltSwitch<0>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 10 unplug = 1 IOThunderboltSwitch<0>(0x0)::listenerCallback - Thunderbolt HPD packet for route = 0x0 port = 12 unplug = 0 TBT W (2): 0x0040 [x] PMRD: full wake promotion (reason 1) 151 ms full wake promotion (reason 1) 151 ms PMRD: prevent idle sleep list: IODisplayWrangler+ (1) prevent idle sleep list: IODisplayWrangler+ (1) IG: Called when FB is in a non-wake State in setAttribute - attribute: 'pwrs' + IOAudioDevice[<ptr>]:rotectedSetPowerState(1, <ptr>) + IOAudioDevice[<ptr>]::initiatePowerStateChange(<ptr>) - current = 0 - pending = 1 0 [Level 5] [Facility messagetracer] [com.apple.message.domain com.apple.hidsw_gen2_battery_v3.atc] [com.apple.message.pid 617] [com.apple.message.percent 19] [com.apple.message.flags 0x0] [com.apple.message.elapsedminutes 3] [com.apple.message.result NO] IG: Called when FB is in a non-wake State in setAttribute - attribute: 'pwrs' IG: Called when FB is in a non-wake State in setAttribute - attribute: 'pwrs' +-IOAudioEngine[<ptr>]::beginConfigurationChange() +- IOAudioEngine[<ptr>]::completeConfigurationChange() +-IOAudioEngine[<ptr>]::beginConfigurationChange() +- IOAudioEngine[<ptr>]::completeConfigurationChange() Sound assertion in AppleHDAEngine at line 9539 +- IOAudioDevice[<ptr>]::flushAudioControls() + IOAudioDevice[<ptr>]:rotectedCompletePowerStateChange() - current = 0 - pending = 2 - IOAudioDevice[<ptr>]:rotectedCompletePowerStateChange() - current = 2 - pending = 2 returns 0x0 + IOAudioDevice[<ptr>]:rotectedCompletePowerStateChange() - current = 2 - pending = 2 - IOAudioDevice[<ptr>]:rotectedCompletePowerStateChange() - current = 2 - pending = 2 returns 0x0 - IOAudioDevice[<ptr>]::initiatePowerStateChange(<ptr>) - current = 2 - pending = 2 returns 0x0 - IOAudioDevice[<ptr>]:rotectedSetPowerState(1, <ptr>) returns 0x0 kPEDisableScreen 1 kPEEnableScreen 1 [IOBluetoothHCIController][WakeUpDisplay] -- took 1149936 microseconds to call activityTickle() [IOBluetoothHCIController][WakeUpDisplay] -- took 1149936 microseconds to call activityTickle() USB device 04E861F514800000 - will be reset! USBMSC Identifier (non-unique): 1234567B33E9 0x4e8 0x61f5 0x100, 3 ARPT: 18450.861501: AirPort_Brcm43xx:owerChange: System Wake - Full Wake/ Dark Wake / Maintenance wake IOConsoleUsers: time(1) 1539797003->1539797003, lin 1, llk 1, IOConsoleUsers: gIOScreenLockState 3, hs 0, bs 0, now 1539846027, sm 0x0 ARPT: 18451.362585: IOPMPowerSource Information: onWake, SleepType: Normal Sleep, ARPT: 18451.362707: AirPort_Brcm43xx:latformWoWEnable: WWEN[disable], in_fatal_err[0] ARPT: 18451.365111: ChangeVCO => vco:960, xtalF:40, frac: 98, ndivMode: 3, ndivint: 24 ARPT: 18451.365118: Data written into the PLL_CNTRL_ADDR2: 00000c31 ARPT: 18451.365135: Data written into the PLL_CNTRL_ADDR3 (Fractional): 0000100e [HID] [ATC] AppleDeviceManagementHIDEventService:rocessWakeReason Wake reason: Host (0x01) 0 [Level 5] [Facility messagetracer] [com.apple.message.domain com.apple.hidsw_gen2_battery_v3.atc] [com.apple.message.pid 617] [com.apple.message.percent 19] [com.apple.message.flags 0x0] [com.apple.message.elapsedminutes 0] [com.apple.message.result NO] [HID] [ATC] AppleDeviceManagementHIDEventService:rocessWakeReason Wake reason: Button (0x03) PM response took 296 ms (77, powerd) 0 [Level 5] [com.apple.message.domain com.apple.afpfs.sleepState] [com.apple.message.signature awake] [com.apple.message.success 1] [com.apple.message.value 1539846027] [Message AFPSleepWakeHandler: waking up] ARPT: 18451.697171: AirPort_Brcm43xx::syncPowerState: WWEN[disabled] IOConsoleUsers: time(1) 1539797003->1539797003, lin 1, llk 1, IOConsoleUsers: gIOScreenLockState 3, hs 0, bs 0, now 1539846028, sm 0x0 IOConsoleUsers: time(1) 1539797003->1539797003, lin 1, llk 1, IOConsoleUsers: gIOScreenLockState 3, hs 0, bs 0, now 1539846028, sm 0x0 IOConsoleUsers: time(1) 1539797003->1539797003, lin 1, llk 1, IOConsoleUsers: gIOScreenLockState 3, hs 0, bs 0, now 1539846029, sm 0x0 AppleKeyStore: Sending lock change 0 for handle -501 AppleKeyStore::ipc_device_state_transition: Device UnLock call(-501): lockstate=0, transientCnt=0, 126 AppleKeyStore::ipc_device_state_transition: Device UnLocked(-501): lockstate=0, 126 IOConsoleUsers: time(0) 1539797003->0, lin 1, llk 0, IOConsoleUsers: gIOScreenLockState 1, hs 0, bs 0, now 0, sm 0x0 Ethernet [AppleBCM5701Ethernet]: Link up on en0, 100-Megabit, Full-duplex, Symmetric flow-control, Debug [796d,2301,0de1,0300,4de1,0000] 0 [Level 5] [com.apple.message.domain com.apple.commssw.ethernet.broadcom.link] [com.apple.message.signature 100-Megabit] [com.apple.message.signature2 Full-duplex] [com.apple.message.signature3 Symmetric flow-control] [com.apple.message.signature4 EEE disabled] Ethernet [AppleBCM5701Ethernet]: Link up on en0, 100-Megabit, Full-duplex, Symmetric flow-control, Debug [796d,2301,0de1,0300,4de1,0000] 0 [Level 5] [com.apple.message.domain com.apple.commssw.ethernet.broadcom.load] [com.apple.message.signature 0x14E4] [com.apple.message.signature2 0x1686] [com.apple.message.signature3 {Asymmetric-Pause=1}{Pause=1}{100baseTX-full-duplex=1}{100baseTX-half-duplex=1}{10baseT-full-duplex=1}{10baseT-half-duplex=1}{1000baseT-full-duplex=0}{100baseTX-EEE=0}{1000baseT-EEE=0}] [com.apple.message.signature4 1] pci pause: SDXC [IOAppleBluetoothHIDDriver][AppleHSBluetoothDevice][getExtendedReport] Could not retrieve information for BatteryPercent feature [IOAppleBluetoothHIDDriver][AppleHSBluetoothDevice][updateBatteryLevel] Couldn't get battery percentage from device IO80211Interface::updateReport _peerManager is missing + IOAudioEngineUserClient::externalMethod, selector=0x0, arg0 0x0, arg1 0x1093db000, arg2 0x8010 arg3 0x78 scalarInputCount=0x4 structureInputSize 0x0, scalarOutputCount 0x0, structureOutputSize 0x0 + IOAudioEngineUserClient::registerBuffer64 0x0 0x1093db000 0x8010 0x78 + IOAudioEngineUserClient::safeRegisterClientBuffer64 <ptr> + IOAudioEngineUserClient[<ptr>]::registerClientBuffer64 (<ptr>[1], 0x1093db000, 0x8010, 0x78) null clientBufferSetList did not find clientBufferSetList for ID 0x78 clientBuffer->mAudioClientBuffer32.sourceBuffer before offset: <ptr>, offset size: 16 clientBuffer->mAudioClientBuffer32.sourceBuffer after offset: <ptr> null clientBufferSetList did not find clientBufferSetList for ID 0x78 creating new IOAudioClientBufferSet output !isOnline - IOAudioEngineUserClient::registerClientBuffer64() result 0x0 - IOAudioEngineUserClient::safeRegisterClientBuffer64 returns 0x0 - IOAudioEngineUserClient::registerBuffer64 0x0 0x1093db000 0x8010 0x78 returns 0x0 - IOAudioEngineUserClient::externalMethod returns 0x0 + IOAudioEngineUserClient::externalMethod, selector=0x3, arg0 0x0, arg1 0x0, arg2 0x0 arg3 0x0 scalarInputCount=0x0 structureInputSize 0x0, scalarOutputCount 0x0, structureOutputSize 0x0 + IOAudioEngineUserClient[<ptr>]::startClient() - 0 audioEngine && !isInactive(). State = 0 audioEngine->getState() != kIOAudioEnginePaused +- IOAudioEngineUserClient[<ptr>]::setOnline(1) !isOnline() setting online + IOAudioEngine[<ptr>]::startClient(<ptr>) + IOAudioEngine[<ptr>]::incrementActiveUserClients() - 0 + IOAudioEngine[<ptr>]::startAudioEngine(state = 0) + IOAudioDevice[<ptr>]:rotectedCompletePowerStateChange() - current = 2 - pending = 2 - IOAudioDevice[<ptr>]:rotectedCompletePowerStateChange() - current = 2 - pending = 2 returns 0x0 + IOAudioDevice[<ptr>]:rotectedCompletePowerStateChange() - current = 2 - pending = 2 - IOAudioDevice[<ptr>]:rotectedCompletePowerStateChange() - current = 2 - pending = 2 returns 0x0 + IOAudioDevice[<ptr>]::audioEngineStarting() - numRunningAudioEngines = 0 - IOAudioDevice[<ptr>]::audioEngineStarting() - numRunningAudioEngines = 1 +- IOAudioEngine[<ptr>]::resetStatusBuffer() +-IOAudioEngine[<ptr>]::setState(0x1. oldState=0) - IOAudioEngine[<ptr>]::getTimerInterval() - IOAudioEngine[<ptr>]::startAudioEngine() returns 0x0 - IOAudioEngine[<ptr>]::incrementActiveUserClients() - 1 returns 0 - IOAudioEngine[<ptr>]::startClient(<ptr>) returns 0x0 engine started bufferSet <ptr> output clientBuffer <ptr> + IOAudioStream[<ptr>]::addClient(<ptr>) - IOAudioStream[<ptr>]::addClient(<ptr>) returns 0x0 - IOAudioEngineUserClient[<ptr>]::startClient() - 1 returns 0x0 - IOAudioEngineUserClient::externalMethod returns 0x0 + IOAudioEngineUserClient::externalMethod, selector=0x4, arg0 0x0, arg1 0x0, arg2 0x0 arg3 0x0 scalarInputCount=0x0 structureInputSize 0x0, scalarOutputCount 0x0, structureOutputSize 0x0 + IOAudioStream[<ptr>]::removeClient(<ptr>) +-IOAudioStream[<ptr>]::safeLogError kErrorLogDumpCounters mStreamErrorCountsUpdated=0 - IOAudioStream[<ptr>]::removeClient(<ptr>) +- IOAudioEngine[<ptr>]::decrementActiveUserClients() - 0 returns 0x0 +- IOAudioEngine[<ptr>]::stopClient(<ptr>) returns 0x0 +- IOAudioEngineUserClient[<ptr>]::setOnline(0) - IOAudioEngineUserClient::externalMethod returns 0x0 + IOAudioEngineUserClient::externalMethod, selector=0x1, arg0 0x1093DB000, arg1 0x78, arg2 0x0 arg3 0x0 scalarInputCount=0x2 structureInputSize 0x0, scalarOutputCount 0x0, structureOutputSize 0x0 + IOAudioEngineUserClient[<ptr>]::unregisterClientBuffer64(0x<ptr>, 0x78) searching for sourceBuffer 0x1093db000 +- IOAudioEngineUserClient[<ptr>]::removeBufferSet(<ptr>) + IOAudioStream[<ptr>]::removeClient(<ptr>) +-IOAudioStream[<ptr>]::safeLogError kErrorLogDumpCounters mStreamErrorCountsUpdated=0 - IOAudioStream[<ptr>]::removeClient(<ptr>) - IOAudioEngineUserClient::unregisterClientBuffer64 no sourcebuffer returns 0x0 - IOAudioEngineUserClient::externalMethod returns 0x0 + IOAudioEngine[<ptr>]::stopAudioEngine() +-IOAudioEngine[<ptr>]::setState(0x0. oldState=0x1) + IOAudioDevice[<ptr>]::audioEngineStopped() - numRunningAudioEngines = 1 + IOAudioDevice[<ptr>]::scheduleIdleAudioSleep: idleSleepDelayTime = ffffffffffffffffffffffff - IOAudioDevice[<ptr>]::scheduleIdleAudioSleep: idleSleepDelayTime = ffffffffffffffffffffffff - IOAudioDevice[<ptr>]::audioEngineStopped() - numRunningAudioEngines = 0 - IOAudioEngine[<ptr>]::stopAudioEngine() returns 0x0 +-IOAudioEngine[<ptr>]::setState(0x0. oldState=0) + IOAudioEngine[<ptr>]::newUserClient(0x<ptr>, <ptr>, 0x0, 0, <ptr>) + IOAudioEngineUserClient[<ptr>]::initWithAudioEngine(<ptr>, 0x<ptr>, <ptr>, 0x0, 0) +- IOAudioEngineUserClient[<ptr>]::setOnline(0) ConnectionID:0x935fa42c - IOAudioEngineUserClient[<ptr>]::initWithAudioEngine(<ptr>, 0x<ptr>, <ptr>, 0x0, 0) returns 1 +- IOAudioEngineUserClient::withAudioEngine(<ptr>, 0x<ptr>, <ptr>, 0x0, 0) returns <ptr> + IOAudioEngine::addUserClientAction(<ptr>, <ptr>) +- IOAudioEngine[<ptr>]::addUserClient(<ptr>) returns 0x0 - IOAudioEngine::addUserClientAction(<ptr>, <ptr>) returns 0x0 - IOAudioEngine[<ptr>]::newUserClient(0x<ptr>, <ptr>, 0x0, 0, <ptr>) - IOAudioEngineUserClient[<ptr>]::registerFormatNotification(0x<ptr>, 0x100) returns 0x0 - IOAudioEngineUserClient::registerNotificationAction(<ptr>, <ptr>) returns 0x0 - IOAudioEngineUserClient[<ptr>]::registerNotificationPort(0x<ptr>, 0x0, 0x100) returns 0x0 +- IOAudioEngine[<ptr>]::removeUserClient(<ptr>) returns 0x0 +- IOAudioEngine::removeUserClientAction(<ptr>, <ptr>) returns 0x0 +- IOAudioEngine[<ptr>]::clientClosed(<ptr>) +- IOAudioEngineUserClient[<ptr>]::clientDied() returns 0x0 +- IOAudioEngineUserClient[<ptr>]::stop(<ptr>) AMFI: code signature validation failed. + IOAudioEngineUserClient::externalMethod, selector=0x0, arg0 0x0, arg1 0x1093db000, arg2 0x8010 arg3 0x59 scalarInputCount=0x4 structureInputSize 0x0, scalarOutputCount 0x0, structureOutputSize 0x0 + IOAudioEngineUserClient::registerBuffer64 0x0 0x1093db000 0x8010 0x59 + IOAudioEngineUserClient::safeRegisterClientBuffer64 <ptr> + IOAudioEngineUserClient[<ptr>]::registerClientBuffer64 (<ptr>[1], 0x1093db000, 0x8010, 0x59) null clientBufferSetList did not find clientBufferSetList for ID 0x59 clientBuffer->mAudioClientBuffer32.sourceBuffer before offset: <ptr>, offset size: 16 clientBuffer->mAudioClientBuffer32.sourceBuffer after offset: <ptr> null clientBufferSetList did not find clientBufferSetList for ID 0x59 creating new IOAudioClientBufferSet output !isOnline - IOAudioEngineUserClient::registerClientBuffer64() result 0x0 - IOAudioEngineUserClient::safeRegisterClientBuffer64 returns 0x0 - IOAudioEngineUserClient::registerBuffer64 0x0 0x1093db000 0x8010 0x59 returns 0x0 - IOAudioEngineUserClient::externalMethod returns 0x0 + IOAudioEngineUserClient::externalMethod, selector=0x3, arg0 0x0, arg1 0x0, arg2 0x0 arg3 0x0 scalarInputCount=0x0 structureInputSize 0x0, scalarOutputCount 0x0, structureOutputSize 0x0 + IOAudioEngineUserClient[<ptr>]::startClient() - 0 audioEngine && !isInactive(). State = 0 audioEngine->getState() != kIOAudioEnginePaused +- IOAudioEngineUserClient[<ptr>]::setOnline(1) !isOnline() setting online + IOAudioEngine[<ptr>]::startClient(<ptr>) + IOAudioEngine[<ptr>]::incrementActiveUserClients() - 0 + IOAudioEngine[<ptr>]::startAudioEngine(state = 0) + IOAudioDevice[<ptr>]:rotectedCompletePowerStateChange() - current = 2 - pending = 2 - IOAudioDevice[<ptr>]:rotectedCompletePowerStateChange() - current = 2 - pending = 2 returns 0x0 + IOAudioDevice[<ptr>]:rotectedCompletePowerStateChange() - current = 2 - pending = 2 - IOAudioDevice[<ptr>]:rotectedCompletePowerStateChange() - current = 2 - pending = 2 returns 0x0 + IOAudioDevice[<ptr>]::audioEngineStarting() - numRunningAudioEngines = 0 - IOAudioDevice[<ptr>]::audioEngineStarting() - numRunningAudioEngines = 1 +- IOAudioEngine[<ptr>]::resetStatusBuffer() +-IOAudioEngine[<ptr>]::setState(0x1. oldState=0) - IOAudioEngine[<ptr>]::getTimerInterval() - IOAudioEngine[<ptr>]::startAudioEngine() returns 0x0 - IOAudioEngine[<ptr>]::incrementActiveUserClients() - 1 returns 0 - IOAudioEngine[<ptr>]::startClient(<ptr>) returns 0x0 engine started bufferSet <ptr> output clientBuffer <ptr> + IOAudioStream[<ptr>]::addClient(<ptr>) - IOAudioStream[<ptr>]::addClient(<ptr>) returns 0x0 - IOAudioEngineUserClient[<ptr>]::startClient() - 1 returns 0x0 - IOAudioEngineUserClient::externalMethod returns 0x0 + IOAudioEngineUserClient::externalMethod, selector=0x4, arg0 0x0, arg1 0x0, arg2 0x0 arg3 0x0 scalarInputCount=0x0 structureInputSize 0x0, scalarOutputCount 0x0, structureOutputSize 0x0 + IOAudioStream[<ptr>]::removeClient(<ptr>) +-IOAudioStream[<ptr>]::safeLogError kErrorLogDumpCounters mStreamErrorCountsUpdated=0 - IOAudioStream[<ptr>]::removeClient(<ptr>) +- IOAudioEngine[<ptr>]::decrementActiveUserClients() - 0 returns 0x0 +- IOAudioEngine[<ptr>]::stopClient(<ptr>) returns 0x0 +- IOAudioEngineUserClient[<ptr>]::setOnline(0) - IOAudioEngineUserClient::externalMethod returns 0x0 + IOAudioEngineUserClient::externalMethod, selector=0x1, arg0 0x1093DB000, arg1 0x59, arg2 0x0 arg3 0x0 scalarInputCount=0x2 structureInputSize 0x0, scalarOutputCount 0x0, structureOutputSize 0x0 + IOAudioEngineUserClient[<ptr>]::unregisterClientBuffer64(0x<ptr>, 0x59) searching for sourceBuffer 0x1093db000 +- IOAudioEngineUserClient[<ptr>]::removeBufferSet(<ptr>) + IOAudioStream[<ptr>]::removeClient(<ptr>) +-IOAudioStream[<ptr>]::safeLogError kErrorLogDumpCounters mStreamErrorCountsUpdated=0 - IOAudioStream[<ptr>]::removeClient(<ptr>) - IOAudioEngineUserClient::unregisterClientBuffer64 no sourcebuffer returns 0x0 - IOAudioEngineUserClient::externalMethod returns 0x0 + IOAudioEngine[<ptr>]::stopAudioEngine() +-IOAudioEngine[<ptr>]::setState(0x0. oldState=0x1) + IOAudioDevice[<ptr>]::audioEngineStopped() - numRunningAudioEngines = 1 + IOAudioDevice[<ptr>]::scheduleIdleAudioSleep: idleSleepDelayTime = ffffffffffffffffffffffff - IOAudioDevice[<ptr>]::scheduleIdleAudioSleep: idleSleepDelayTime = ffffffffffffffffffffffff - IOAudioDevice[<ptr>]::audioEngineStopped() - numRunningAudioEngines = 0 - IOAudioEngine[<ptr>]::stopAudioEngine() returns 0x0 +-IOAudioEngine[<ptr>]::setState(0x0. oldState=0) IOConsoleUsers: time(0) 0->0, lin 1, llk 0, IOConsoleUsers: gIOScreenLockState 1, hs 0, bs 0, now 0, sm 0x0 loginwindow is not entitledIOConsoleUsers: time(0) 0->0, lin 1, llk 0, IOConsoleUsers: gIOScreenLockState 1, hs 0, bs 0, now 0, sm 0x0 StephaniMac-2016:~ ArtistWerbung$
