Upgraded to V14 and Parallels cannot find the MAC it is installed on

Discussion in 'Installation and Configuration of Parallels Desktop' started by IanM1, Oct 15, 2018.

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  1. IanM1

    IanM1 Bit poster

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    Unable to connect to the MAC "%1"
    The SSL authentication failed. Try to connect to this MAC again.
    Also having to type the key in every time rather than being able to copy and paste is a pain.
    Ian
     
    IanM1, Oct 15, 2018
    #1
  2. Arun@Parallels

    Arun@Parallels Parallels Support

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    Hi @IanM1 , please check if there are any anti virus enabled on your mac. Please disable firewall and check if that helps.
     
    Arun@Parallels, Oct 15, 2018
    #2
  3. IanM1

    IanM1 Bit poster

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    Hi, thank you for responding. I have disabled the anti-virus, no active firewall on the MAC and the response is the same.
    Ian
     
    IanM1, Oct 15, 2018
    #3
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

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    3,158
    Hi @IanM1, the error appears when Parallels Desktop is unable to convert a virtual machine to the new version because there are snapshots in that virtual machine. To fix the issue, please check out the instructions outlined in this article to fix the issue.
     
    PaulChristopher@Parallels, Oct 16, 2018
    #4
  5. IanM1

    IanM1 Bit poster

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    Hi Paul,
    thank you for the link. While the process looks good, the upgrade package does not come with an uninstaller so that part does not work. So where do I find a full copy of v12 so that I can install then remove the snapshots? Then proceed with the upgrade?
    Ian
     
    IanM1, Oct 16, 2018
    #5
  6. IanM1

    IanM1 Bit poster

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    I deleted all of the parallels files I could find including the VM folder and the same error occurs. Where else on a MAC does parallels hide files?
    Ian
     
    IanM1, Oct 18, 2018
    #6
  7. IanM1

    IanM1 Bit poster

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    The answer is very simple to me. All the software I needed parallels to run i now available in MAC versions, so I just cancel my subscription and delete Parallels.
    Ian
     
    IanM1, Oct 22, 2018
    #7

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