Parallel 14.1 and windows 10 ver 1803 cannot update to ver 1809

Discussion in 'Windows Virtual Machine' started by penockio, Jan 21, 2019.

  1. penockio

    penockio Bit poster

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    6
    Hello I have a problem with windows 10 update from version 1803 to 1809.
    When windows update download 100% and try to install the update ... after auto restart (as of update processes request) 1-2 time .... there is only black screen (nothing appear) and freeze.

    I have to force stop and quit black windows then restart again .... the windows rollback to version 1803.
    Second time I tried to install via boot camp native and it succeeded with no flaw.
    Third time I tried to update in Parallels Desktop vm again and faced the same problem (black screen after system update auto restart processes).

    I tried to search in google and in this forum but I cannot find any solution.
    Pls share some solutions (If there is any) , Thanks.
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Hi penockio, let us know if you are using a Bootcamp based or a standalone virtual machine. If it is a Bootcamp based VM, updates needs to done directly in Bootcamp. If it is a standalone, isolate VM and try to update. If you are still facing the issue, try the steps suggested in this article.
     
  3. penockio

    penockio Bit poster

    Messages:
    6
    I use standalone virtual machine. However in bootcamp, it can be updated successful.
    Now the problem has gone silently. I don't know why but I think that It is the problem of windows update itself (not parallels desktop). Windows might do something with its update data to solve the issues. ^_^

    Thanks.
     
    Maria@Parallels likes this.
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We are glad to hear that the issue is resolved. Feel free to reach out to us anytime for support.
     

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