If you want me to answer a survey about the quality of support, how about asking me in my native language? 1. I purchased PD6 and PD7 from the U.S. online store. English. D'uh. 2. The few support e-mails I've written have all been English. D'uh. 3. So why on earth would it seem like a good idea to break out the Japanese just because I live in Japan? D'UH.
