Parallels 12 won't start on Sierra

Discussion in 'General Questions' started by ZoltanJ1, Mar 31, 2019.

  1. ZoltanJ1

    ZoltanJ1 Bit poster

    Messages:
    3
    Looking at the error message/log information, it includes:
    Exception Type: EXC_CRASH (Code Signature Invalid)
    I tried to reinstall, but the installer quit (probably for the same reason).
    Anything I can do to get it to work again?
     
  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    Uninstall Parallels Desktop, run First Aid then try to reinstall after restarting the Mac. Let us know the results.
     
  3. ZoltanJ1

    ZoltanJ1 Bit poster

    Messages:
    3
    Uninstalled it, ran First Aid, still nothing - Installer wouldn't open (quits about 1s into launching it).
    I suspect that also has to do with "Code Signature Invalid"?
    The installer version I have is:
    ParallelsDesktop-12.0.1-41296.dmg
     
  4. Maria@Parallels

    Maria@Parallels Problem solver

    Messages:
    8,115
    Hi @ZoltanJ1 did you try to upgrade to 10.12.5 and check the issue?
     
  5. ZoltanJ1

    ZoltanJ1 Bit poster

    Messages:
    3
    I don't know where to/couldn't find 10.12.5, but I found 12.2.1 in the downloads area, downlaoded it and that one did install and is working.
    Thanks for your help!
    Zoltan
     
  6. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We are glad that you have installed the latest Parallels Desktop 12 build and resolved the issue.
     

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