Security is Missing In Action

Discussion in 'Installation and Configuration of Parallels Desktop' started by JeffreyM4, Nov 21, 2018.

  1. JeffreyM4

    JeffreyM4 Bit poster

    Messages:
    4
    I'm trying to open Parallels 14.01 on a Mac running High Sierra. I'm receiving the Parallels International GmbH security message. When I go to System Preferences/Security & Privacy there is no place to select allow Parallels International GmbH from. My only options are App Store or App Store and identified developers. I added Parallels to Privacy/Accessibility and there still is no option to allow Parallels to run. How can I fix this?
     
  2. AJ@Parallels

    AJ@Parallels

    Messages:
    752
    Hello JeffreyM4, Kindly follow the instructions from this link and check if it helps.
     
  3. JeffreyM4

    JeffreyM4 Bit poster

    Messages:
    4
    AJ,
    I've already followed all the items listed in that link. The problem is that I'm not even seeing a allow button after I get the message from Parallels.
     
  4. KebhaK@Parallels

    KebhaK@Parallels Hunter

    Messages:
    123
    Hi @JeffreyM4 , follow the below steps to troubleshoot the issue :

    1) Reboot in recovery mode using Command+R combination (for more information refer to this link).
    2) In the terminal windows type : spctl kext-consent add 4C6364ACXT
    3) Enable it by typing: spctl kext-consent enable
    4) Verify it by typing: spctl kext-consent list
    5) Type this command next: chflags -R restricted /Volumes/Macintosh\ HD/Library/StagedExtensions/
    6) Run First Aid under Disk Utility.
    7) Reboot the Mac.
     
    RFerrettiJr likes this.
  5. JeffreyM4

    JeffreyM4 Bit poster

    Messages:
    4
    Kebhak,

    Thanks for responding but I will get the opportunity to try this right away. The local field tech re-imaged the Mac and re-installed Parallels and did not experience the problem after that. What is the problem that is causing this situation and how does your solution fix it?
     
  6. KebhaK@Parallels

    KebhaK@Parallels Hunter

    Messages:
    123
    Hi @JeffreyM4 , You were unable to allow the application because Parallels kernel extensions were not loaded on your Mac.The macOS High Sierra 10.13 and later introduced a new feature that requires user approval before loading newly-installed third-party kernel extensions. Third-party kernel extensions (KEXTs) that were already present when upgrading to macOS High Sierra are granted automatic approval.
     
  7. JeffreyM4

    JeffreyM4 Bit poster

    Messages:
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    Kebhak,
    Thanks, that was the solution. Thanks Apple for making everything take more time and become more of a hassle!
     
  8. KebhaK@Parallels

    KebhaK@Parallels Hunter

    Messages:
    123
    Hi @JeffreyM4 , you are welcome please post if you have further queries.
     
  9. RFerrettiJr

    RFerrettiJr Bit poster

    Messages:
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    Although this worked, a standard (non-admin) user would likely not be able to or comfortable following these steps. Is there a hotfix that can be pushed/will be pushed out soon? I just downloaded the latest Ver 14 today (20-MAR-2019) so I know its not coded in there yet.
     
  10. arakana

    arakana Bit poster

    Messages:
    8
    The problem is that I'm not even seeing a allow button after I get the message from Parallels.








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    Last edited: Mar 26, 2019
  11. NhenhosF

    NhenhosF Bit poster

    Messages:
    1
    It worked, you did great.
     
    Last edited by a moderator: May 21, 2019
  12. Hi, could you provide us with the screenshot of the error message, please?
     
  13. BabyS

    BabyS Bit poster

    Messages:
    1
    Thanks For Sharing This Information
     
    Last edited by a moderator: May 30, 2019
  14. AngelaG1

    AngelaG1 Bit poster

    Messages:
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    HI, there are a lot of kernel issues with Mac Sierra where the it seems to be cont compatible with some of the Parallels core files and you are Parallels International GmbH security message.
    • Force quit Parallel
    • Relaunch Parallel while holding down the Shift key
    • Turn Wi-Fi off. Simply click the wireless icon in the upper left corner then choose Turn Wi-Fi Off
    • Now connect to the Internet by turning Wi-Fi on.
    hope this helps get your problem resolved. cheers.
     

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