Spinning beach ball at login screen

The thread was moved from "Installation and Configuration in Mac OS" by Xenos

Hi -

I work in the IT department at Boston University, and over the last couple of months, we've purchased three MacBook Pros for staff members and installed Parallels on them.

In all three cases, after a couple weeks of normal use, the users reported that they were seeing a spinning beach ball at the login screen when trying to select their username.

While troubleshooting, we received kernal panics every time we attempted to boot up to the Mac OS disk.

Any help would be greatly appreciated. We are running Build 5160, and have 2 GB of RAM on each computer, with 1 GB set for Parallels.

Thanks a lot.

 

Hello cfalab,

Could you send me kernal panics logs?
Hard Drive -> Library -> Logs

Best regards,
Xenos

 

panic log

These are the panic logs from the other night. We were on the phone with Parallels support, and they said that Parallels was responsible for one of the panics but maybe not the other. When we ejected the Mac OS install disk, the computer was able to boot - but we still got the spinning ball. With the disk in, the computer would panic before even getting to the login screen.

Thanks.

Tue Oct 16 22:19:14 2007
panic(cpu 0 caller 0x001A4A55): Unresolved kernel trap (CPU 0, Type 27=Unknown), registers:
CR0: 0x8001003b, CR2: 0x3d6cb000, CR3: 0x013e4000, CR4: 0x000006e0
EAX: 0x0000000a, EBX: 0x6d626572, ECX: 0x00000000, EDX: 0x011025c0
CR2: 0x3d6cb000, EBP: 0x25a03b18, ESI: 0x6d616769, EDI: 0x63216e75
EFL: 0x00000246, EIP: 0x3c4e8421, CS: 0x00000008, DS: 0x3d6c0010

Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x25a03908 : 0x128d08 (0x3cc0ec 0x25a0392c 0x131de5 0x0)
0x25a03948 : 0x1a4a55 (0x3d2524 0x0 0x1b 0x3cb5b4)
0x25a03a58 : 0x19aeb4 (0x25a03a70 0x25a00048 0x25a00010 0x190010)
0x25a03b18 : 0xc8579c (0x5458918 0x0 0x5458904 0x17f)
0x25a03bd8 : 0xc85ef4 (0x5458904 0x25a03eb8 0x18 0x0)
0x25a03d38 : 0xc81940 (0x5458904 0xc0185401 0x25a03eb8 0x6)
0x25a03d68 : 0x1f1668 (0xd000000 0xc0185401 0x25a03eb8 0x81)
0x25a03da8 : 0x1e84a2 (0x25a03dd0 0x297 0x25a03e08 0x4d899c4)
0x25a03e08 : 0x1e02a3 (0x54dc294 0xc0185401 0x25a03eb8 0x81)
0x25a03e58 : 0x332ac8 (0x421a810 0xc0185401 0x25a03eb8 0x4d899c4)
0x25a03e88 : 0x350e24 (0x421a810 0xc0185401 0x25a03eb8 0x4d899c4)
0x25a03f58 : 0x37ad83 (0x4d899c4 0x4a2ef38 0x4a2ef7c 0x0)
0x25a03fc8 : 0x19b28e (0x4a02700 0x0 0x10 0x4a02700) No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbfffdf68
Kernel loadable modules in backtrace (with dependencies):
com.parallels.kext.vmmain(3.0)@0xc80000

Kernel version:
Darwin Kernel Version 8.10.3: Wed Jun 27 23:29:36 PDT 2007; root:xnu-792.23.3~1/RELEASE_I386


*********

Wed Oct 17 19:26:13 2007
panic(cpu 0 caller 0x001A3135): Unresolved kernel trap (CPU 0, Type 14=page fault), registers:
CR0: 0x8001003b, CR2: 0x00000098, CR3: 0x013ee000, CR4: 0x000006e0
EAX: 0x00000000, EBX: 0x00000000, ECX: 0x04766804, EDX: 0x04766224
CR2: 0x00000098, EBP: 0x2590ba18, ESI: 0xffffffff, EDI: 0x2590ba74
EFL: 0x00210206, EIP: 0x4f74ef99, CS: 0x00000008, DS: 0x01b10010

Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x2590b7c8 : 0x128d08 (0x3c9afc 0x2590b7ec 0x131de5 0x0)
0x2590b808 : 0x1a3135 (0x3cf7b0 0x0 0xe 0x3cefe0)
0x2590b918 : 0x19a904 (0x2590b930 0x4766004 0x2590b948 0x4f74eb66)
0x2590ba18 : 0x4f73bf97 (0x4766804 0x4f8ee4c0 0x0 0x2590baac)
0x2590ba58 : 0x4f70b918 (0x0 0x2590ba74 0x0 0x3c3ffe)
0x2590bab8 : 0x4f70daf0 (0x4f8ee4c0 0x0 0x3c176000 0x4f176000)
0x2590bb38 : 0x4f705bb3 (0x0 0x4ad9b0 0x93000001 0x4d176000)
0x2590bb88 : 0x4f706d1e (0x413c800 0x4265d00 0x0 0x4)
0x2590bbd8 : 0x4f706e30 (0x413c800 0x42a9880 0x35d3b11a 0x0)
0x2590bc18 : 0x35d4086f (0x413c800 0x1 0x0 0x0)
0x2590bc78 : 0x35d3a065 (0x413c800 0x5 0x5 0x413c800)
0x2590bc98 : 0x38999f (0x413c800 0x3f456d0 0x3f456d0 0x0)
0x2590bce8 : 0x3b0304 (0x413c800 0x3f456d0 0x3f456d0 0x0)
0x2590bd48 : 0x18d061 (0x413c800 0x3f456d0 0x0 0x0)
0x2590bdb8 : 0x12b4c3 (0x4178a80 0x46a4e98 0x2590bdf8 0x11e042)
0x2590bdf8 : 0x124b17 (0x4178a00 0x3f11708 0x1b1c064 0x0) Backtrace continues...
Kernel loadable modules in backtrace (with dependencies):
com.apple.NVDAResman(4.4.2)@0x4f704000
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x35aba000
dependency: com.apple.iokit.IONDRVSupport(1.4.5)@0x3bb84000
dependency: com.apple.iokit.IOGraphicsFamily(1.4.5)@0x35d32000
com.apple.iokit.IOGraphicsFamily(1.4.5)@0x35d32000
dependency: com.apple.iokit.IOPCIFamily(2.2)@0x35aba000

Kernel version:
Darwin Kernel Version 8.8.2: Thu Sep 28 20:43:26 PDT 2006; root:xnu-792.14.14.obj~1/RELEASE_I386

 

cfalab, your issue could be caused by the lack of resources. Please, check your Personal Messages to know what's recommended to do in your case.

Best regards,
Xenos