MacOS Catalina continuously verifies Toolbox

Discussion in 'Parallels Toolbox for Mac' started by MoreyC, Dec 11, 2019.

  1. MoreyC

    MoreyC Junior Member

    Messages:
    14
    Every time I reboot my mac or the first time I open Toolbox, the OS goes through a verify process. This adds 10-15 seconds to the open process. Any reason for this. This is the only 3rd party app that does this.
     
  2. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,

    could you please record a video with replication of this issue? Also please send Technical Data report and post it's ID here, it will help in investigation: https://kb.parallels.com/en/124107
     
  3. MoreyC

    MoreyC Junior Member

    Messages:
    14
    Technical Report 328401739
     
  4. MoreyC

    MoreyC Junior Member

    Messages:
    14
    I have a quicktime move with .mov extension. Uploading a file here doesn't let me do it. Please advise.
     
  5. Hi, please check your inbox for more info about uploading. Looking forward to your reply.
     
  6. MoreyC

    MoreyC Junior Member

    Messages:
    14
    Sent the file to s******@parallels.com
     
    Last edited by a moderator: Dec 15, 2019
  7. Thanks a lot, got it. We will investigate this issue further.
     
  8. MoreyC

    MoreyC Junior Member

    Messages:
    14
    Ok. For further clarification: I had this message appearing for most of my apps until the latest (most recent) Catalina update.
    After I applied the update, only toolbox still goes through the full verify on reboot. Parallels Access stopped this.
    Apple support thread: https://discussions.apple.com/thread/250731084?answerId=251774979022
     
  9. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,
    I have two options in my mind:
    1) It could be the same issue that was before 10.15.2 update. In this case you will need to wait until next update from Apple. I see from the thread that some users complains about 'Verifying files' problem in 10.15.2 for some (not all) application.
    2) It could be something wrong with Parallels Toolbox application. Let's check it:
    - In Terminal run these commands and put here the output
    Code:
    xattr /Applications/Parallels\ Toolbox.app/
    
    codesign --display --verbose=4 /Applications/Parallels\ Toolbox.app/
    
    codesign --test-requirement="=notarized" --verify --verbose /Applications/Parallels\ Toolbox.app/
    
    
     
  10. MoreyC

    MoreyC Junior Member

    Messages:
    14
    Output from Terminal
    Copeland-Mac-Mini:~ Morey$ xattr /Applications/Parallels\ Toolbox.app/

    Copeland-Mac-Mini:~ Morey$

    Copeland-Mac-Mini:~ Morey$ codesign --display --verbose=4 /Applications/Parallels\ Toolbox.app/

    Executable=/Applications/Parallels Toolbox.app/Contents/MacOS/Parallels Toolbox

    Identifier=com.parallels.toolbox

    Format=app bundle with Mach-O thin (x86_64)

    CodeDirectory v=20500 size=7969 flags=0x10000(runtime) hashes=240+5 location=embedded

    VersionPlatform=1

    VersionMin=658176

    VersionSDK=659200

    Hash type=sha256 size=32

    CandidateCDHash sha1=4cd825da768072aa8073f440d98937bf6e995b35

    CandidateCDHashFull sha1=4cd825da768072aa8073f440d98937bf6e995b35

    CandidateCDHash sha256=da8d841a685c5b730782d0889d3b837b1a983db4

    CandidateCDHashFull sha256=da8d841a685c5b730782d0889d3b837b1a983db447ab6627160e88b0564464e9

    Hash choices=sha1,sha256

    CMSDigest=3ffed5436baa75a01a3a9e2517d613e2ea0a981e8af9a3f20ab74d4061ae2138

    CMSDigestType=2

    Page size=4096

    CDHash=da8d841a685c5b730782d0889d3b837b1a983db4

    Signature size=9075

    Authority=Developer ID Application: Parallels International GmbH (4C6364ACXT)

    Authority=Developer ID Certification Authority

    Authority=Apple Root CA

    Timestamp=Nov 15, 2019 at 6:44:25 AM

    Info.plist entries=33

    TeamIdentifier=4C6364ACXT

    Runtime Version=10.15.0

    Sealed Resources version=2 rules=13 files=3648

    Internal requirements count=1 size=216

    Copeland-Mac-Mini:~ Morey$ codesign --test-requirement="=notarized" --verify --verbose /Applications/Parallels\ Toolbox.app/
     
  11. sergk

    sergk Parallels Developers

    Messages:
    520
    What about output of this command?
    Code:
    codesign --test-requirement="=notarized" --verify --verbose /Applications/Parallels\ Toolbox.app/
     
  12. MoreyC

    MoreyC Junior Member

    Messages:
    14
    Copeland-Mac-Mini:~ Morey$ codesign --test-requirement="=notarized" --verify --verbose /Applications/Parallels\ Toolbox.app/

    /Applications/Parallels Toolbox.app/: valid on disk

    /Applications/Parallels Toolbox.app/: satisfies its Designated Requirement

    /Applications/Parallels Toolbox.app/: explicit requirement satisfied

    Copeland-Mac-Mini:~ Morey$
     
  13. MoreyC

    MoreyC Junior Member

    Messages:
    14
    After running the Terminal script, I restarted the Mac. The verify message box no longer appears. o_O
    Maria@parallels also received this reply. Please touch base with her to avoid duplication of effort/
     
  14. sergk

    sergk Parallels Developers

    Messages:
    520
    From information you've provided there is nothing criminal with Parallels Toolbox, it is signed correctly and should be launched without 'validation'. I'm afraid it is Apple-related issue and we can't do much about it.
     
  15. sergk

    sergk Parallels Developers

    Messages:
    520
    Glad to hear it!
     
  16. MoreyC

    MoreyC Junior Member

    Messages:
    14
    Have a happy holiday!!
     

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