Hide menu items crashes when opened

Discussion in 'Parallels Toolbox for Mac' started by JunioA, Jan 21, 2020.

  1. JunioA

    JunioA Bit poster

    Messages:
    5
    It's been around 4 days since the option to hide menu items has stopped working. Every time I try to open it, it breaks and shows the report sending screen.

    My OS is MacOs 10.15.2 (19C57) and parallels tools version 3.8.0 (2857).

    I've tried to reinstall, clean the files from the previous installation. Nothing worked.
     
  2. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,
    could you please replicate the crash one more time, send report and post its ID here?
     
  3. JunioA

    JunioA Bit poster

    Messages:
    5
    Hello,
    there is 331169600.
     
  4. sergk

    sergk Parallels Developers

    Messages:
    520
    Thanks, we'll investigate your issue.

    Could you please do the next:
    1) Open preferences for Parallels Toolbox (open Parallels Toolbox window -> press on cogwheel button -> Preferences)
    2) Enable option 'Disable automatic updates'
    3) Install previous version (3.7.0) of Parallels Toolbox: http://download.parallels.com/toolbox/v3/3.7.0-2768/ParallelsToolbox-3.7.0-2768.dmg
    4) Restart (or just start) Hide Menu Icons
    The problem (crash) still exists?
     
  5. JunioA

    JunioA Bit poster

    Messages:
    5
    I did the uninstallation process.
    So I installed the version of the link and again the application broke when i run the icon hidding. Here is the report code 331237499 and 331237698.
     
  6. sergk

    sergk Parallels Developers

    Messages:
    520
    Ok, thanks for info.

    Looks like on of the icon in menu bar provokes this crash. If you want, you can try to find this application, this will help us to investigate and fix this crash:
    - quit from applications that have icons in menu bar one by one
    - Launch Hide Menu Icon tool after quitting every next application

    If Hide Menu Icons begins to launch then
    - Launch previously quitted application
    - Check that Hide Menu Icons begins to crash again

    If you find application that leads to crash, post its name here.
     
  7. JunioA

    JunioA Bit poster

    Messages:
    5
    Bingo! The SafeNet Authentication Client from the gemalto , version 10.2 (10.2.97.0).
    The crash report id 331320019.
     
  8. sergk

    sergk Parallels Developers

    Messages:
    520
    Great, thanks! We'll investigate it and prepare the fix.
     
    JunioA likes this.

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