Download Video (Not Working)

Discussion in 'Parallels Toolbox for Mac' started by CedricS, Jan 29, 2020.

  1. CedricS

    CedricS Bit poster

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    1
    I'm able to begin any download but it only does half of the download and then doesn't respond. The tool locks up or freezes. I need help with this one asap.
     
  2. sergk

    sergk Parallels Developers

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    520
    Hello,
    what are the preferences in Download Video tool - "Preferred quality" and "For non-MP4 videos" (if exists)?
    Does your problem exist for all videos?
     
  3. sergk

    sergk Parallels Developers

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    520
    Also try to leave Download Video tool for about 1 or 2 minutes when it hang . Will it revert to live?
     
  4. Alex Patsay

    Alex Patsay Parallels Team

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    220
    We have released an update -- 3.8.1 -- that resolves this issue. Please update and check if video downloads without freezing. Sorry about this problem!
     
  5. CHrisTheBiPolarBear

    CHrisTheBiPolarBear Junior Member

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  6. CHrisTheBiPolarBear

    CHrisTheBiPolarBear Junior Member

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    13
    The Latest version when it downloads a video will not play in Quick time player or Apple TV audio works but no Picture works using VLC player Version 3.90 Image showing opened with quick time Audio only , reverted to using 3.70
     

    Attached Files:

  7. SilvanC

    SilvanC Member

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    22
    Hi,
    What are your preferences for Download Video tool please? This scenario can happen if you are using "Maximum Quality" + "Download without conversion". If this is the case try using "Convert to MP4" instead or lower the quality.
    Also, can you please provide a link to the video you are trying to download?
     
  8. IanE4

    IanE4 Bit poster

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    2
    Hi! I'm having the exact same intermittent problems others are for the last week [04.06-11.2020] more than half of YouTube videos are no=t downloadable at any of the quality settings...
     
  9. jerry17

    jerry17 Bit poster

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    4
    I am having the same problem, unable to download most YouTube videos today. /sigh

    Hoping to see a fix soon?
     
  10. JoshuaB9

    JoshuaB9 Bit poster

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    1
    Hello, I am also having trouble downloading from YouTube. It worked fine yesterday, but today is a different story. What's going on?
     
  11. jerry17

    jerry17 Bit poster

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    4
    idk no responses from parallels yet either. i have messaged them but....
     
  12. sergk

    sergk Parallels Developers

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    520
    Hello,
    we're working on this issue, I hope the fix will be available soon.
     
  13. jerry17

    jerry17 Bit poster

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    Thank you for the reply. Just knowing that the issue is being worked on is very much appreciated!
     
  14. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,
    please, do the next:
    - close "Download Video" (or Download Audio if you're downloading audios) tool
    - In Parallels Toolbox -> open cogwheel -> Check for Updates. No new updates should be available, though.
    - Open "Download Video" tool again and try to download problem video again.
     
  15. jerry17

    jerry17 Bit poster

    Messages:
    4

    Works perfectly now. Thanks much!
     
  16. JasonH22

    JasonH22 Bit poster

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    2
    I cannot download a youtube video on MacOS. It progresses up to approx 400 MB and then says it's done, but the file rendered in downloads is always only 43 KB. I have tried numerous quality settings, but nothing works.
     
  17. sergk

    sergk Parallels Developers

    Messages:
    520
    Hello,
    Could you please give us a link to problem video? Are there other videos with same problem?
     
  18. JasonH22

    JasonH22 Bit poster

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    2
    Thanks for the reply, but it's an unlisted video on YouTube, so I can't post the link in a public forum. I have found another way to get it downloaded, but disappointed that this licensed product didn't work.
     
  19. MichaelR52

    MichaelR52 Bit poster

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    6
    Hi! Here is a video that is not downloading (Mac version): About 1 minute downloads, but the remainder does not save. The app shows a lot is being downloaded (hundreds of MB), but the final file is quite small (maybe 2 MB.) If you have any ideas on how to fix this, it would be appreciated - thanks!
     
  20. Eric26

    Eric26 Bit poster

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    2
    Same here. Only the first few seconds of a video download from youtube.
     

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