Not able to activate Parallels on a new Mac

Discussion in 'Account and Subscription Management' started by AbhinavN, Jan 28, 2020.

  1. AbhinavN

    AbhinavN Bit poster

    Messages:
    7
    Hi,
    After moving to a new Mac, I'm unable to activate parallels on my new Mac. I don't have my old Mac with me any more. Please de-activate on the old Mac so that I can use it on my new Mac. I don't get the option to do so on logging in to my new Mac. I get the msg:
    "This license has reached its activation limit and can no longer be used to activate new product copies."
    Thanks.
     
  2. Hello,
    we've reset your Parallels Desktop 12 key, please check the activation.
     
  3. AbhinavN

    AbhinavN Bit poster

    Messages:
    7
    Hi Maria,
    I still get the same message "This license has reached its activation limit and can no longer be used to activate new product copies."
    Do I need to uninstall and re-install?
    Thanks.
     
  4. Hi, please reinstall Parallels Desktop, restart your Mac and try again.
    Let us know how does it work.
     
  5. AbhinavN

    AbhinavN Bit poster

    Messages:
    7
    Hi Maria,
    Reinstalled parallels and restarted Mac. Shows the key in the login window after logging in. But when I click "activate", I get the same msg: "This license has reached its activation limit and can no longer be used to activate new product copies."
    Thanks.
     
  6. Hi, please try once again.
    (I've changed another setting of you key)
     
  7. AbhinavN

    AbhinavN Bit poster

    Messages:
    7
    Same msg "This license has reached its activation limit and can no longer be used to activate new product copies."
     
  8. AbhinavN

    AbhinavN Bit poster

    Messages:
    7
    Hi Maria,
    Since these key changes don't seem to be working, is it possible for you to disable this key and add a new key to the account?
    Thanks.
     
  9. Yes, let me check it please and also please send me your key via the pm
     
  10. AbhinavN

    AbhinavN Bit poster

    Messages:
    7
    Hi Maria,
    How do I PM you since I don't see that option on logging in to my account?
    Thanks.
     
  11. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    Quit Parallels Desktop and execute the command below in Terminal window then try to activate Parallels Desktop 12.

    sudo rm -rf /Library/Preferences/Parallels/licenses.xml
     

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