No Activation Key

Hi guys,

I recently purchased Parallels Desktop via the App Store and I didn't receive an activation key. I have spoken to the support via email and went I sent screenshots to prove I have purchased the license for 1 year I have not received a response.

Does anyone know whats going on?

 

Hello, unfortunately we haven't find any support ticket associated with your email jule*****@icloud.com
Could you provide us here with your screenshots please?
When you click on the Parallels Desktop for App Store icon, what's happen next?
Any details will be very appreciated.
Looking forward to your reply.