E-Mail Support

Hi,

I cannot find the E-Mail Support for a Parallels Desktop for Mac 15 request. Just get the possibility for requests by Facebook, Twitter etc. which I don't use.
But E-Mail Support should be possible for 2 years?

 

Hello, please check this blog article for more information about the Parallels Support contacts
Also this KB article shows date of the end of email support.
Please let us know if you have any additional questions.

 

Thanks,

my E-Mail Support ends at 13-Aug-2021
When I choose "Request Support" I don't get Phone. Mail or Chat Support, only Facebook etc.
I add an screenshot

 

According to your screenshot you have 3 opened tickets.
Did you click on the "my tickets"?

 

Yes, I did.
I have 1 ticket from 2016-08-18 09:40:09, which is not closed. Status "In Engineering"
2 other tickets from 2019 are closed.
When I open "new ticket", then the result is like the screenshot

 

As a screenshot above? When you click on ''new ticket" it redirects you to the support page ?

 

Yes!
No phone, mail etc.

 

Hallo Maria,

and now?

I need a mail-adress for support.
I use 3 licenses that have actrually free e-mail support until August 2021.

 

Hey, please find more info here.

 

I know what you mean, I do every step like in the info here.
But I cannot open a new ticket and I also get no support by mail etc. when I click "request support"
Since today the support-link doesn't work anymore and instead of a new site I get a download - a file named "unknown" without any content.

My problem is: I need support because I get no "normal support" in my account!!!!

 

Please check your inbox for more info