License Key not activating

Discussion in 'Installation and Configuration of Parallels Desktop' started by DannyC5, Aug 22, 2020.

  1. DannyC5

    DannyC5 Bit poster

    Messages:
    2
    Hello,
    I am in the process of trying to install Parallels, however, when I enter my license key, I receive an error my key is for Desktop Business Edition. There's a link on how to fix this including registering my key. I go through that process and receive a second error my key is already registered. Things I've tried:
    • Downloading what I think the Business Edition, I receive the same error
    • Uninstalling/reinstalling
    • Downloading the products in my account, same thing
    Any help would be great!
     

    Attached Files:

  2. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,534
    We checked your account and found there is not business key but a Pro upgrade and Parallels Desktop 6 key. If you use the older version key which starts with "KT6DVP-59***" you will get this error. We suggest you use the Pro upgrade key which starts with "EPTENF-HN**" to activate Parallels Desktop 16.
     
  3. DannyC5

    DannyC5 Bit poster

    Messages:
    2
    Thanks, @Ajith@Parallels. I did find a key that started with EPT in my account and it worked.
     
    Maria@Parallels likes this.

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