I activated a licence key to wrong account, please help!

Discussion in 'General Questions' started by MarsL, Dec 24, 2020.

  1. MarsL

    MarsL Bit poster

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    cleverbridge no.: 251752229
    How to correct it, please?
     
  2. Hello,
    we need a bit more information from you.
    Could you provide us with your correct email address please? We will move your license to it.
     
  3. MarsL

    MarsL Bit poster

    Messages:
    3
    the correct email address : dev***@universalec.com, should I provide the license key?
     
  4. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have transferred the license to the requested account.
     
  5. MarsL

    MarsL Bit poster

    Messages:
    3
    confirmed! thank you very much ,and happy new year!
     
  6. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    You are welcome. Feel free to reach out to us anytime for support.
     
  7. EnriqueB3

    EnriqueB3 Bit poster

    Messages:
    1
    hello, i cant activate key lincese couse ist asking for a early version key and i dont have it , but a just expired the 14 day trail wthat can i do to activate the key did i just but
     
  8. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    If you do not have a previous key but purchased an upgrade means you will have to get a refund and purchase a full key.
     

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