Constant Parallels 17 Crashes - Mac Catalina 10.15.7. Every time Mac sleeps.

Discussion in 'Windows Virtual Machine' started by ChristianP10, Sep 17, 2021.

  1. ChristianP10

    ChristianP10 Bit poster

    Messages:
    9
    MacBook Pro (16-inch, 2019), 2.4GHz i9, 32 GB RAM w AMD Radeon Pro 5500M 8 GB.
    Parallels crashes nearly every time Mac sleeps, literally several times per day. Sometimes it takes down the host OS.
    I come back to this kernel panic:
    Process: prl_client_app [2915]
    Path: /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app
    Identifier: com.parallels.desktop.console
    Version: 17.0.1 (51482)
    Build Info: Parallels-51482.0~17.0.51482.0
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: prl_client_app [2915]
    User ID: 501

    Date/Time: 2021-09-17 13:33:15.873 -0400
    OS Version: Mac OS X 10.15.7 (19H15)
    Report Version: 12
    Bridge OS Version: 4.6 (17P6610)
    Anonymous UUID: 42EAFD21-CE8C-7F1A-4C02-14F64FC56695

    Sleep/Wake UUID: D78C7E70-7086-4CA4-B05D-5715D40F7E18

    Time Awake Since Boot: 14000 seconds
    Time Since Wake: 11 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_ARITHMETIC (SIGFPE)
    Exception Codes: EXC_I386_DIV (divide by zero)
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Floating point exception: 8
    Termination Reason: Namespace SIGNAL, Code 0x8
    Terminating Process: exc handler [2915]

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 org.qt-project.QtGui 0x000000010a027848 QImageData::create(QSize const&, QImage::Format) + 104
    1 org.qt-project.QtGui 0x000000010a028762 QImage::QImage(int, int, QImage::Format) + 50
    2 org.qt-project.QtGui 0x000000010a05a240 QRasterPlatformPixmap::resize(int, int) + 96
    3 org.qt-project.QtGui 0x000000010a05914c QPlatformPixmap::create(int, int, QPlatformPixmap::pixelType) + 60
    4 org.qt-project.QtGui 0x000000010a053016 QPixmap::QPixmap(QSize const&, int) + 86
    5 org.qt-project.QtGui 0x000000010a052fa9 QPixmap::QPixmap(int, int) + 25
    6 org.qt-project.QtGui 0x000000010a2cbe66 qt_mac_toQPixmap(NSImage const*, QSizeF const&) + 70
    7 libqcocoa.dylib 0x000000010e00592a 0x10dff1000 + 84266
    8 libqcocoa.dylib 0x000000010e0661e8 0x10dff1000 + 479720
    9 org.qt-project.QtGui 0x000000010a05fbbe QIcon::pixmap(QWindow*, QSize const&, QIcon::Mode, QIcon::State) const + 62
    10 org.qt-project.QtGui 0x000000010a05fb60 QIcon::pixmap(QSize const&, QIcon::Mode, QIcon::State) const + 32
    11 com.parallels.desktop.console 0x000000010522e1d2 0x105146000 + 950738
    12 com.parallels.desktop.console 0x000000010522d3c1 0x105146000 + 947137
    13 com.parallels.desktop.console 0x000000010522d171 0x105146000 + 946545
    14 com.parallels.desktop.console 0x0000000105674bbf 0x105146000 + 5434303
    15 com.parallels.desktop.console 0x00000001057f5b8d 0x105146000 + 7011213
    16 org.qt-project.QtCore 0x000000010aceb366 QMetaMethod::invoke(QObject*, Qt::ConnectionType, QGenericReturnArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument) const + 1286
    17 org.qt-project.QtCore 0x000000010aceaa0e QMetaObject::invokeMethod(QObject*, char const*, Qt::ConnectionType, QGenericReturnArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument) + 2046
    18 com.parallels.desktop.console 0x00000001056733fa 0x105146000 + 5428218
    19 com.parallels.desktop.console 0x0000000105672ca2 0x105146000 + 5426338
    20 com.parallels.desktop.console 0x0000000105672800 0x105146000 + 5425152
    21 com.parallels.desktop.console 0x00000001056741fa 0x105146000 + 5431802
    22 com.parallels.desktop.console 0x00000001057f5ac6 0x105146000 + 7011014
    23 org.qt-project.QtCore 0x000000010aceb366 QMetaMethod::invoke(QObject*, Qt::ConnectionType, QGenericReturnArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument) const + 1286
    24 org.qt-project.QtCore 0x000000010aceaa0e QMetaObject::invokeMethod(QObject*, char const*, Qt::ConnectionType, QGenericReturnArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument, QGenericArgument) + 2046
    25 com.parallels.desktop.console 0x00000001056733fa 0x105146000 + 5428218
    26 com.parallels.desktop.console 0x0000000105672ca2 0x105146000 + 5426338
    27 com.parallels.desktop.console 0x0000000105672800 0x105146000 + 5425152
    28 com.parallels.desktop.console 0x00000001056780af 0x105146000 + 5447855
    29 com.parallels.desktop.console 0x00000001051db50c 0x105146000 + 611596
    30 com.parallels.desktop.console 0x00000001051dd2f3 0x105146000 + 619251
    31 com.parallels.desktop.console 0x00000001051dd3a4 0x105146000 + 619428
    32 com.parallels.desktop.console 0x00000001051b2e27 0x105146000 + 445991
    33 org.qt-project.QtCore 0x000000010ad11d72 0x10aafb000 + 2190706
    34 org.qt-project.QtCore 0x000000010ad1aab2 QTimer::timerEvent(QTimerEvent*) + 98
    35 org.qt-project.QtCore 0x000000010ad09ef1 QObject::event(QEvent*) + 113
    36 org.qt-project.QtWidgets 0x00000001099f1da6 QApplicationPrivate::notify_helper(QObject*, QEvent*) + 262
    37 org.qt-project.QtWidgets 0x00000001099f3182 QApplication::notify(QObject*, QEvent*) + 466
    38 org.qt-project.QtCore 0x000000010ace0ea5 QCoreApplication::notifyInternal2(QObject*, QEvent*) + 181
    39 org.qt-project.QtCore 0x000000010ad42f0b QTimerInfoList::activateTimers() + 987
    40 libqcocoa.dylib 0x000000010e0288bb 0x10dff1000 + 227515
    41 com.apple.CoreFoundation 0x00007fff3652ed52 __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 17
    42 com.apple.CoreFoundation 0x00007fff3652ecf1 __CFRunLoopDoSource0 + 103
    43 com.apple.CoreFoundation 0x00007fff3652eb0b __CFRunLoopDoSources0 + 209
    44 com.apple.CoreFoundation 0x00007fff3652d83a __CFRunLoopRun + 927
    45 com.apple.CoreFoundation 0x00007fff3652ce3e CFRunLoopRunSpecific + 462
    46 com.apple.HIToolbox 0x00007fff35159abd RunCurrentEventLoopInMode + 292
    47 com.apple.HIToolbox 0x00007fff351597d5 ReceiveNextEventCommon + 584
    48 com.apple.HIToolbox 0x00007fff35159579 _BlockUntilNextEventMatchingListInModeWithFilter + 64
    49 com.apple.AppKit 0x00007fff3379f039 _DPSNextEvent + 883
    50 com.apple.AppKit 0x00007fff3379d880 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1352
    51 com.apple.AppKit 0x00007fff3378f58e -[NSApplication run] + 658
    52 libqcocoa.dylib 0x000000010e029624 0x10dff1000 + 230948
    53 org.qt-project.QtCore 0x000000010acdd297 QEventLoop::exec(QFlags<QEventLoop::processEventsFlag>) + 471
    54 org.qt-project.QtCore 0x000000010ace1442 QCoreApplication::exec() + 130
    55 com.parallels.desktop.console 0x00000001051e3dc3 0x105146000 + 646595
    56 libdyld.dylib 0x00007fff705cccc9 start + 1

    Thread 1:: com.apple.CFSocket.private
    0 libsystem_kernel.dylib 0x00007fff707160fe __select + 10
    1 com.apple.CoreFoundation 0x00007fff36557c53 __CFSocketManager + 641
    2 libsystem_pthread.dylib 0x00007fff707d1109 _pthread_start + 148
    3 libsystem_pthread.dylib 0x00007fff707ccb8b thread_start + 15

    Thread 2:: skd.main
    0 libsystem_kernel.dylib 0x00007fff707143d6 poll + 10
    1 org.qt-project.QtCore 0x000000010ad3efce qt_safe_poll(pollfd*, unsigned int, timespec const*) + 94
    2 org.qt-project.QtCore 0x000000010ad41102 QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::processEventsFlag>) + 1298
    3 org.qt-project.QtCore 0x000000010acdd297 QEventLoop::exec(QFlags<QEventLoop::processEventsFlag>) + 471
    4 org.qt-project.QtCore 0x000000010ab1b893 QThread::exec() + 131
    5 ParallelsVirtualizationSDK 0x0000000107dcfde6 0x107dc3000 + 52710
    6 org.qt-project.QtCore 0x000000010ab1c7a9 0x10aafb000 + 137129
    7 libsystem_pthread.dylib 0x00007fff707d1109 _pthread_start + 148
    8 libsystem_pthread.dylib 0x00007fff707ccb8b thread_start + 15

    Thread 3:: CNotificationThread
    0 libsystem_kernel.dylib 0x00007fff707143d6 poll + 10
    1 org.qt-project.QtCore 0x000000010ad3efce qt_safe_poll(pollfd*, unsigned int, timespec const*) + 94
    2 org.qt-project.QtCore 0x000000010ad41102 QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::processEventsFlag>) + 1298
    3 org.qt-project.QtCore 0x000000010acdd297 QEventLoop::exec(QFlags<QEventLoop::processEventsFlag>) + 471
    4 org.qt-project.QtCore 0x000000010ab1b893 QThread::exec() + 131
    5 ParallelsVirtualizationSDK 0x0000000107e98bd2 0x107dc3000 + 875474
    6 org.qt-project.QtCore 0x000000010ab1c7a9 0x10aafb000 + 137129
    7 libsystem_pthread.dylib 0x00007fff707d1109 _pthread_start + 148
    8 libsystem_pthread.dylib 0x00007fff707ccb8b thread_start + 15

    Thread 4:: iosvc.sockcli
    0 libsystem_kernel.dylib 0x00007fff707143d6 poll + 10
    1 ParallelsVirtualizationSDK 0x0000000108178aa8 0x107dc3000 + 3889832
    2 ParallelsVirtualizationSDK 0x0000000108185400 0x107dc3000 + 3941376
    3 ParallelsVirtualizationSDK 0x0000000108175999 0x107dc3000 + 3877273
    4 ParallelsVirtualizationSDK 0x00000001081810a7 0x107dc3000 + 3924135
    5 org.qt-project.QtCore 0x000000010ab1c7a9 0x10aafb000 + 137129
    6 libsystem_pthread.dylib 0x00007fff707d1109 _pthread_start + 148
    7 libsystem_pthread.dylib 0x00007fff707ccb8b thread_start + 15

    Thread 5:: IOService::SocketWriteThread
    0 libsystem_kernel.dylib 0x00007fff70710882 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff707d1425 _pthread_cond_wait + 698
    2 org.qt-project.QtCore 0x000000010ab24550 0x10aafb000 + 169296
    3 org.qt-project.QtCore 0x000000010ab242ae 0x10aafb000 + 168622
    4 org.qt-project.QtCore 0x000000010ab24223 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 83
    5 org.qt-project.QtCore 0x000000010ab2419b QWaitCondition::wait(QMutex*, unsigned long) + 59
    6 ParallelsVirtualizationSDK 0x0000000108189f59 0x107dc3000 + 3960665
    7 org.qt-project.QtCore 0x000000010ab1c7a9 0x10aafb000 + 137129
    8 libsystem_pthread.dylib 0x00007fff707d1109 _pthread_start + 148
    9 libsystem_pthread.dylib 0x00007fff707ccb8b thread_start + 15

    Thread 6:: QNetworkAccessManager thread
    0 libsystem_kernel.dylib 0x00007fff707143d6 poll + 10
    1 org.qt-project.QtCore 0x000000010ad3efce qt_safe_poll(pollfd*, unsigned int, timespec const*) + 94
    2 org.qt-project.QtCore 0x000000010ad41102 QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::processEventsFlag>) + 1298
    3 org.qt-project.QtCore 0x000000010acdd297 QEventLoop::exec(QFlags<QEventLoop::processEventsFlag>) + 471
    4 org.qt-project.QtCore 0x000000010ab1b893 QThread::exec() + 131
    5 org.qt-project.QtCore 0x000000010ab1c7a9 0x10aafb000 + 137129
    6 libsystem_pthread.dylib 0x00007fff707d1109 _pthread_start + 148
    7 libsystem_pthread.dylib 0x00007fff707ccb8b thread_start + 15

    Thread 7:: thr.handle
    0 libsystem_kernel.dylib 0x00007fff707160fe __select + 10
    1 com.parallels.desktop.console 0x000000010587b0f5 0x105146000 + 7557365
    2 com.parallels.desktop.console 0x00000001058f21a4 0x105146000 + 8044964
    3 com.parallels.desktop.console 0x00000001058f139e 0x105146000 + 8041374
    4 libsystem_pthread.dylib 0x00007fff707d1109 _pthread_start + 148
    5 libsystem_pthread.dylib 0x00007fff707ccb8b thread_start + 15

    Thread 8:: com.apple.NSEventThread
    0 libsystem_kernel.dylib 0x00007fff7070ddfa mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x00007fff7070e170 mach_msg + 60
    2 com.apple.CoreFoundation 0x00007fff3652eef5 __CFRunLoopServiceMachPort + 247
    3 com.apple.CoreFoundation 0x00007fff3652d9c2 __CFRunLoopRun + 1319
    4 com.apple.CoreFoundation 0x00007fff3652ce3e CFRunLoopRunSpecific + 462
    5 com.apple.AppKit 0x00007fff33940954 _NSEventThread + 132
    6 libsystem_pthread.dylib 0x00007fff707d1109 _pthread_start + 148
    7 libsystem_pthread.dylib 0x00007fff707ccb8b thread_start + 15

    Thread 9:: request.proc
    0 libsystem_kernel.dylib 0x00007fff70710882 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff707d1425 _pthread_cond_wait + 698
    2 com.parallels.desktop.console 0x00000001058540c5 0x105146000 + 7397573
    3 org.qt-project.QtCore 0x000000010ab1c7a9 0x10aafb000 + 137129
    4 libsystem_pthread.dylib 0x00007fff707d1109 _pthread_start + 148
    5 libsystem_pthread.dylib 0x00007fff707ccb8b thread_start + 15

    Thread 10:: iosvc.sockcli
    0 libsystem_kernel.dylib 0x00007fff707143d6 poll + 10
    1 ParallelsVirtualizationSDK 0x0000000108178aa8 0x107dc3000 + 3889832
    2 ParallelsVirtualizationSDK 0x0000000108185400 0x107dc3000 + 3941376
    3 ParallelsVirtualizationSDK 0x0000000108175999 0x107dc3000 + 3877273
    4 ParallelsVirtualizationSDK 0x00000001081810a7 0x107dc3000 + 3924135
    5 org.qt-project.QtCore 0x000000010ab1c7a9 0x10aafb000 + 137129
    6 libsystem_pthread.dylib 0x00007fff707d1109 _pthread_start + 148
    7 libsystem_pthread.dylib 0x00007fff707ccb8b thread_start + 15

    Thread 11:: IOService::SocketWriteThread
    0 libsystem_kernel.dylib 0x00007fff70710882 __psynch_cvwait + 10
    1 libsystem_pthread.dylib 0x00007fff707d1425 _pthread_cond_wait + 698
    2 org.qt-project.QtCore 0x000000010ab24550 0x10aafb000 + 169296
    3 org.qt-project.QtCore 0x000000010ab242ae 0x10aafb000 + 168622
    4 org.qt-project.QtCore 0x000000010ab24223 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 83
    5 org.qt-project.QtCore 0x000000010ab2419b QWaitCondition::wait(QMutex*, unsigned long) + 59
    6 ParallelsVirtualizationSDK 0x0000000108189f59 0x107dc3000 + 3960665
    7 org.qt-project.QtCore 0x000000010ab1c7a9 0x10aafb000 + 137129
    8 libsystem_pthread.dylib 0x00007fff707d1109 _pthread_start + 148
    9 libsystem_pthread.dylib 0x00007fff707ccb8b thread_start + 15

    Thread 12:: QNetworkAccessManager thread
    0 libsystem_kernel.dylib 0x00007fff707143d6 poll + 10
    1 org.qt-project.QtCore 0x000000010ad3efce qt_safe_poll(pollfd*, unsigned int, timespec const*) + 94
    2 org.qt-project.QtCore 0x000000010ad41102 QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::processEventsFlag>) + 1298
    3 org.qt-project.QtCore 0x000000010acdd297 QEventLoop::exec(QFlags<QEventLoop::processEventsFlag>) + 471
    4 org.qt-project.QtCore 0x000000010ab1b893 QThread::exec() + 131
    5 org.qt-project.QtCore 0x000000010ab1c7a9 0x10aafb000 + 137129
    6 libsystem_pthread.dylib 0x00007fff707d1109 _pthread_start + 148
    7 libsystem_pthread.dylib 0x00007fff707ccb8b thread_start + 15

    Thread 13:
    0 libsystem_pthread.dylib 0x00007fff707ccb68 start_wqthread + 0

    Thread 14:
    0 libsystem_pthread.dylib 0x00007fff707ccb68 start_wqthread + 0

    Thread 15:
    0 libsystem_pthread.dylib 0x00007fff707ccb68 start_wqthread + 0

    Thread 16:
    0 libsystem_pthread.dylib 0x00007fff707ccb68 start_wqthread + 0

    Thread 17:
    0 libsystem_pthread.dylib 0x00007fff707ccb68 start_wqthread + 0

    Thread 18:
    0 libsystem_pthread.dylib 0x00007fff707ccb68 start_wqthread + 0

    Thread 19:
    0 libsystem_pthread.dylib 0x00007fff707ccb68 start_wqthread + 0

    Thread 20:
    0 libsystem_pthread.dylib 0x00007fff707ccb68 start_wqthread + 0

    Thread 21:
    0 libsystem_pthread.dylib 0x00007fff707ccb68 start_wqthread + 0

    Thread 22:
    0 libsystem_pthread.dylib 0x00007fff707ccb68 start_wqthread + 0

    Thread 23:
    0 libsystem_pthread.dylib 0x00007fff707ccb68 start_wqthread + 0

    Thread 24:
    0 libsystem_pthread.dylib 0x00007fff707ccb68 start_wqthread + 0

    Thread 25:
    0 libsystem_pthread.dylib 0x00007fff707ccb68 start_wqthread + 0

    Thread 26:
    0 libsystem_pthread.dylib 0x00007fff707ccb68 start_wqthread + 0

    Thread 27:
    0 libsystem_pthread.dylib 0x00007fff707ccb68 start_wqthread + 0

    Thread 0 crashed with X86 Thread State (64-bit):
    rax: 0x000000007fffffe0 rbx: 0x0000000000000010 rcx: 0x0000000000000000 rdx: 0x0000000000000000
    rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x00007ffeeaab6370 rsp: 0x00007ffeeaab6320
    r8: 0x0000000000000000 r9: 0x000000000000003f r10: 0x00007fff8d850bb0 r11: 0x00007fff337746c5
    r12: 0x0000000000000000 r13: 0x0000000000000010 r14: 0x0000000038b7c0fa r15: 0x0000000038b7c0f9
    rip: 0x000000010a027848 rfl: 0x0000000000010246 cr2: 0x00006000016ca380

    Logical CPU: 10
    Error Code: 0x00000000
    Trap Number: 0


    Binary Images: [too long for post]

    External Modification Summary:
    Calls made by other processes targeting this process:
    task_for_pid: 21
    thread_create: 0
    thread_set_state: 0
    Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
    Calls made by all processes on this machine:
    task_for_pid: 27809
    thread_create: 0
    thread_set_state: 0

    VM Region Summary:
    ReadOnly portion of Libraries: Total=842.3M resident=0K(0%) swapped_out_or_unallocated=842.3M(100%)
    Writable regions: Total=2.7G written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=2.7G(100%)

    VIRTUAL REGION
    REGION TYPE SIZE COUNT (non-coalesced)
    =========== ======= =======
    Accelerate framework 512K 4
    Activity Tracing 256K 1
    CG backing stores 880K 2
    CG image 60K 10
    CoreAnimation 460K 40
    CoreGraphics 8K 1
    CoreImage 20K 5
    CoreUI image data 888K 16
    Foundation 4K 1
    Image IO 656K 8
    Kernel Alloc Once 8K 1
    MALLOC 706.7M 105
    MALLOC guard page 48K 8
    MALLOC_MEDIUM (reserved) 1.7G 15 reserved VM address space (unallocated)
    MALLOC_NANO (reserved) 256.0M 1 reserved VM address space (unallocated)
    STACK GUARD 56.1M 28
    Stack 23.0M 28
    VM_ALLOCATE 328K 20
    __DATA 54.1M 498
    __DATA_CONST 41K 3
    __FONT_DATA 4K 1
    __LINKEDIT 399.2M 55
    __OBJC_RO 32.3M 1
    __OBJC_RW 1908K 2
    __TEXT 443.3M 482
    __UNICODE 564K 1
    mapped file 147.6M 42
    shared memory 1272K 20
    =========== ======= =======
    TOTAL 3.8G 1399
    TOTAL, minus reserved VM space 1.8G 1399

    Model: MacBookPro16,1, BootROM 1037.147.4.0.0 (iBridge: 17.16.16610.0.0,0), 8 processors, 8-Core Intel Core i9, 2.4 GHz, 32 GB, SMC
    Graphics: kHW_IntelUHDGraphics630Item, Intel UHD Graphics 630, spdisplays_builtin
    Graphics: kHW_AMDRadeonPro5500MItem, AMD Radeon Pro 5500M, spdisplays_pcie_device, 8 GB
    Memory Module: BANK 0/ChannelA-DIMM0, 16 GB, DDR4, 2667 MHz, SK Hynix, -
    Memory Module: BANK 2/ChannelB-DIMM0, 16 GB, DDR4, 2667 MHz, SK Hynix, -
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x7BF), wl0: Apr 7 2020 13:09:12 version 9.30.357.41.32.5.49 FWID 01-617711e7
    Bluetooth: Version 7.0.6f7, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Network Service: Thunderbolt Ethernet Slot 2, Ethernet, en11
    PCI Card: pci1987,5016, sppci_nvme, Thunderbolt@137,0,0
    PCI Card: pci1b73,1100, sppci_usbxhci, Thunderbolt@199,0,0
    PCI Card: pci1b73,1100, sppci_usbxhci, Thunderbolt@198,0,0
    PCI Card: ethernet, sppci_ethernet, Thunderbolt@196,0,0
    PCI Card: pci1b21,1242, sppci_usbxhci, Thunderbolt@197,0,0
    PCI Card: pci8086,15d4, sppci_usbxhci, Thunderbolt@200,0,0
    USB Device: USB 3.1 Bus
    USB Device: Hub
    USB Device: Hub
    USB Device: USB Controls
    USB Device: Yeti Stereo Microphone
    USB Device: USB 3.1 Bus
    USB Device: USB 3.1 Bus
    USB Device: DasKeyboard
    USB Device: USB 3.0 Bus
    USB Device: Card Reader
    USB Device: USB2.0 Hub
    USB Device: USB Receiver
    USB Device: Logitech Webcam C930e
    USB Device: USB 3.0 Bus
    USB Device: CalDigit Thunderbolt 3 Audio
    USB Device: Apple T2 Bus
    USB Device: Composite Device
    USB Device: Touch Bar Backlight
    USB Device: Touch Bar Display
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: Headset
    USB Device: Ambient Light Sensor
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Apple T2 Controller
    USB Device: USB 2.0 Bus
    Thunderbolt Bus: MacBook Pro, Apple Inc., 55.3
    Thunderbolt Bus: MacBook Pro, Apple Inc., 55.3
    Thunderbolt Device: Rocket-XTRM, Sabrent, 1, 44.1
    Thunderbolt Device: TS3 Plus, CalDigit, Inc., 3, 44.1
     
  2. TimS30

    TimS30 Bit poster

    Messages:
    1
    I have a similar situation. OS Catalina 10.15.7, MacBook Pro (15 inch, 2018), 2.9 Ghz 6-Core Intel i9, 32 GB memory, Radeon Pro 560X 4 GB.
    I had a similar crash as above. In addition, the Mac HOST network (wired and wireless goes offline) when parallels is running. Sometimes when the Mac goes to sleep and sometimes when it's running normally. I run two Windows 10 VM's under Parallels 17.0.1. I run the VM's in shared network configuration. When the Mac HOST OS network locks up, the VM's still work. If I shut down the VM's, then the MAC HOST OS network recovers in ~5 minutes after the parallels machines are shut down.
     
  3. JonS15

    JonS15 Bit poster

    Messages:
    2
    Everyday I get at least one crash, looks like it's always after Mac sleeps or perhaps screensaver

    Parallels Desktop 17 for Mac V17.0.1 (51482)
    macOS Big Sur 11.5.2

    Will update to OSX 11.6 later today and see if it changes anything.
     
  4. WimH3

    WimH3 Bit poster

    Messages:
    2
    Hi, For me the same: OS Catalina 10.15.7, when the Mac goes to sleep mode, Windows crashes (I get a black screen with a blue triangle button that doesn't respond). I have to close and restart again.
    Any suggestions?
    Wim
     
  5. McallenT@P

    McallenT@P Parallels Team

    Messages:
    209
    Hello, Please refer this KB article: https://kb.parallels.com/6571 to generate a ticket and reply with the ticket number. We will have to escalate this issue to the level 2 technical team. Thanks, Paralells Team.
     
  6. WimH3

    WimH3 Bit poster

    Messages:
    2
    Ticket #3043630
     
  7. McallenT@P

    McallenT@P Parallels Team

    Messages:
    209
    Hello @WimH3, We have responded to you in the ticket, please check and respond. Thanks, Parallels Team.
     
  8. AndreyT

    AndreyT Bit poster

    Messages:
    3
    Same, tech report is 380444933.
    Creating ticket is a nightmare in your system :(
     
  9. ChristianP10

    ChristianP10 Bit poster

    Messages:
    9
    Ticket #3047571
     
  10. ChristianP10

    ChristianP10 Bit poster

    Messages:
    9
    and again when I got back to my machine this AM:
    Process: prl_client_app [62619]
    Path: /Applications/Parallels Desktop.app/Contents/MacOS/prl_client_app
    Identifier: com.parallels.desktop.console
    Version: 17.0.1 (51482)
    Build Info: Parallels-51482.0~17.0.51482.0
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: prl_client_app [62619]
    User ID: 501

    Date/Time: 2021-10-06 18:39:35.407 -0400
    OS Version: Mac OS X 10.15.7 (19H15)
    Report Version: 12
    Bridge OS Version: 4.6 (17P6610)
    Anonymous UUID: 42EAFD21-CE8C-7F1A-4C02-14F64FC56695

    Sleep/Wake UUID: 6091B2AA-D7A5-4624-B1F9-713545DE7C5E

    Time Awake Since Boot: 270000 seconds
    Time Since Wake: 13 seconds

    System Integrity Protection: enabled

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_ARITHMETIC (SIGFPE)
    Exception Codes: EXC_I386_DIV (divide by zero)
    Exception Note: EXC_CORPSE_NOTIFY

    Termination Signal: Floating point exception: 8
    Termination Reason: Namespace SIGNAL, Code 0x8
    Terminating Process: exc handler [62619]

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0 org.qt-project.QtGui 0x000000010c0e5848 QImageData::create(QSize const&, QImage::Format) + 104
    1 org.qt-project.QtGui 0x000000010c0e6762 QImage::QImage(int, int, QImage::Format) + 50
    2 org.qt-project.QtGui 0x000000010c118240 QRasterPlatformPixmap::resize(int, int) + 96
    3 org.qt-project.QtGui 0x000000010c11714c QPlatformPixmap::create(int, int, QPlatformPixmap::pixelType) + 60
    4 org.qt-project.QtGui 0x000000010c111016 QPixmap::QPixmap(QSize const&, int) + 86
    5 org.qt-project.QtGui 0x000000010c110fa9 QPixmap::QPixmap(int, int) + 25
    6 org.qt-project.QtGui 0x000000010c389e66 qt_mac_toQPixmap(NSImage const*, QSizeF const&) + 70
    7 libqcocoa.dylib 0x000000011011e92a 0x11010a000 + 84266
    8 libqcocoa.dylib 0x000000011017f1e8 0x11010a000 + 479720
    9 org.qt-project.QtGui 0x000000010c11dbbe QIcon::pixmap(QWindow*, QSize const&, QIcon::Mode, QIcon::State) const + 62
    10 org.qt-project.QtGui 0x000000010c11db60 QIcon::pixmap(QSize const&, QIcon::
     
  11. ChristianP10

    ChristianP10 Bit poster

    Messages:
    9
    And submitted another tech report:
    380640001
     
  12. ChristianP10

    ChristianP10 Bit poster

    Messages:
    9
    And another:
    380718148
     
  13. JohnB6

    JohnB6 Bit poster

    Messages:
    4
    I have the same issue under parallels 17 on Big Sur with same divide by zero error in same place. Always when resuming from sleep.
    This is extremely annoying! I am sure we are not the only ones having this issue. Hopefully It will be rectified soon. If not I will be forced to go back to parallels 16 which does not seem to have this issue.
     
  14. ChristianP10

    ChristianP10 Bit poster

    Messages:
    9
    And another:
    381081286
     
  15. ChristianP10

    ChristianP10 Bit poster

    Messages:
    9
    They reached out to me and said to ensure that you have granted Parallels Desktop Full Disk Access in System Prefs | Security and Privacy | Privacy (tab) | Full Disk Access. Then reinstall Tools. Didn't work for me buy YMMV.
     
  16. ChristianP10

    ChristianP10 Bit poster

    Messages:
    9
    another day, another one.
    381530153
     
  17. jeffmurphy

    jeffmurphy Junior Member

    Messages:
    10
    ticket 3131204
     

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