RAS / RDP Connection crashes with redirected camera

we have applied this article: https://kb.parallels.com/en/124784

Hi Community,
We are currently testing Parallels RAS to expand our data center and offer better services. Primarily we currently have the scenario with a customer, webcams which are connected via an IGEL must be usable on the terminal server. The problem is, however, that the RDP connection closes again immediately after logging in if the USB device redirection is active. Without a webcam connected, the Parallels connection to the RDS will not be disconnected. We tested two different webcams (including the Logitech C920). Does anyone have any ideas? No suspicious logs can be seen on the affected RDS server.

 

Since the client is running on IGEL, I'll assume that you are using the "Client for Linux". Is the problem reproducable with the latest client on, for example, ubuntu or is the problem specific to the client packaged with the IGEL device in use?
For an issue like this, I think it might be best to contact support directly, if possible, and to provide the the Parallels client version, IGEL device model and version and the RDP server OS version.