Record Screen Area - audio and video not in sync

Discussion in 'Parallels Toolbox for Mac' started by JimP52, May 27, 2022.

  1. JimP52

    JimP52 Member

    Messages:
    23
    Hi. I tried to record a video using Record Area in Parallels Toolbox. The video and audio are not in sync. Is there a setting to get them in sync?

    TIA - -jP
     
  2. Nazeemabanu@P

    Nazeemabanu@P Moderator

    Messages:
    196
    Hello @JimP52, Could you please try to reinstall the Parallels Toolbox once and then check audio and video are synced. The latest version of Parallels Toolbox is 5.1.0. Thanks.
     
  3. Mikhail Ushakov

    Mikhail Ushakov Parallels Team

    Messages:
    493
    Hi Jim,
    We released the new version of Parallels Toolbox - v5.5. It's supposed to address the issue. Kindly check and let us know whether the issue still remains. If it does, please reproduce the issue again and collect a tech report as per the KB https://kb.parallels.com/124107 .
     

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