Help. License paid but not registered and ZERO support from Parallels

I recently renewed my Access license for two years. It did NOT register to my account. Although I have a receipt from CleverBridge saying it did. I am trying to get ANY support from Parallels but so far NOTHING! I have tried via Facebook, no reply waiting hours. I've tried via Twitter, no reply to my request for help for over an hour so far. I can't use chat because they THINK I don't have a license (they think it is expired.) Product may be good, but terrible customer service! Any suggestions on getting support for my renewal.

 

Hello, we are sorry to hear that. Please help us with your Cleverbridge reference number.