Unable to perform the operation because the license data cannot be saved to the license store.

hello it's my problem with my mac and parallels.
Seen the capture

 

Hello, we have sent you a private message. Please help us with your license key over there so that we can check this further. Thanks.

 

Hello Alexandre!
Before sending the license key, kindly reproduce the issue once again and generate a technical report at the moment of reproduction as per https://kb.parallels.com/en/9058 . Once done, send a technical report 9-digit ID in your reply to this post. Additionally, provide me with the last 3 digits/letters of your key.