Download Video stopped working

Discussion in 'Parallels Toolbox for Windows' started by vokial, Feb 18, 2023.

  1. vokial

    vokial Bit poster

    Messages:
    3
    Hello,
    A few days ago, the "Download Video" app stopped working. It cannot detect youtube videos (attachment: video not found [Polish text]), when I paste a playlist, I get the message "video is unavailable".
    I'm running Windows 11 build 22621.1265
     

    Attached Files:

  2. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings,
    To proceed with investigation, kindly collect a technical report as per this article: https://kb.parallels.com/en/124107
    While report is gathering, you can paste the link in the issue description so we could test it locally.
    Then copy 9-digit ID of the report and provide it in a reply message.
    Looking forward to hearing from you.
     
  3. vokial

    vokial Bit poster

    Messages:
    3
    Hi, thank you. Just generated a report, id: 418689491
     
  4. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings vokial,
    The issue has been addressed now.
    Please check.
    If the issue still persists, collect a new technical report as per this article: https://kb.parallels.com/en/124107
    Have a great week ahead!
     
    vokial likes this.
  5. vokial

    vokial Bit poster

    Messages:
    3
    Works great, thank you :)
     
  6. ParallelsU1111

    ParallelsU1111 Bit poster

    Messages:
    5
    Hi, youtube not downloading for me. 420613346 thanks
     
  7. ParallelsU1111

    ParallelsU1111 Bit poster

    Messages:
    5



    Hi, youtube not downloading for me. 420613346 thanks
     
  8. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings,
    Thank you for posting on Parallels Forum.
    As we can see from the technical report, you are using previous version of Parallels Toolbox.
    Kindly update it o the latest one and check. Issue should be addressed.
    Check screenshot in attachment how to update.
    If the issue still persists, collect a new technical report as per this article: https://kb.parallels.com/en/124107
    Have a great week ahead!
     

    Attached Files:

  9. ParallelsU1111

    ParallelsU1111 Bit poster

    Messages:
    5

    Hello,
    Thanks for the response.
    I'm being told that I do have the latest update. Tested and not working for me.
    upload_2023-3-17_20-58-22.png
     
  10. ParallelsU1111

    ParallelsU1111 Bit poster

    Messages:
    5
    Hello, can someone please look at this issue for me please. Running lastest version checked for updates each day. Works on other video sharing platforms but not youtube.

    Thanks
     
  11. ParallelsU1111

    ParallelsU1111 Bit poster

    Messages:
    5
    Fixed it with a full reinstall.
     
  12. PaulC59

    PaulC59 Bit poster

    Messages:
    2
    I'm having the same issue with the latest version, even after a full reinstall. ID Number: 426252269
     
  13. Michelle Bartolo

    Michelle Bartolo Parallels Team

    Messages:
    14
    Hi @PaulC59 , Upon inspection of your logs, it seems that the video you are trying to download is not available. Even YouTube showed restrictions for viewing. Unfortunately, there is nothing we can do about this particular video as YouTube restricts us. Thank you for sending us report, so we could understand the issue properly.
     
  14. PaulC59

    PaulC59 Bit poster

    Messages:
    2
    So, there is a way for YouTube to restrict the download of videos? I know it's available because I can watch it. But, I thought all videos were downloadable through Parallels....
     
  15. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings PaulC59,
    If the video is restricted even on Youtube's side, we cannot access it either.
    As mentioned before, there is nothing we can do about this video as YouTube restricts us. Thank you for sending us a report, so we could understand the issue properly.
     

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