Deactivate Device

Discussion in 'Parallels Toolbox for Mac' started by nkean97, Mar 2, 2023.

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  1. nkean97

    nkean97 Bit poster

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    Does anyone know how to deactivate a device so I can activate my Toolbox on the new Mac I just purchased? I don't have access to the old one anymore.
     
  2. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

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    177
    Greetings nkean97,
    As we can see, your issue was resolved in ticket via Parallels Support.
    Let us know if you have any other questions.
    Have a great week ahead!
     
  3. BrendanL2

    BrendanL2 Bit poster

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    HI there. I have this same issue. i opened my old mac and whilst parallels desktop account has been decativate, the toolbox was not. I now can't log into toolbox on new computer
     
  4. BrendanL2

    BrendanL2 Bit poster

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    2
    sorry. let me take that back. once quitting the toolbox app on my old computer, the login on new computer works. sorry to waste you time moderating this one.
     
    Nazeemabanu@P likes this.
  5. Nazeemabanu@P

    Nazeemabanu@P Moderator

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    196
    Thank you for the update!
     
  6. Eugene10

    Eugene10 Bit poster

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    I am having the same issue. Got a new mac and now I can't activate the license on this machine because it says: The license has been used to activate Parallels Toolbox on 3 different Macs. I have two macs I work between and it used to work to go between them before I got my new mac and turned in the old one.
     
  7. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings Eugene10,
    Thank you for posting on Parallels Forum.
    We've made a few tweaks and the issue should be addressed. Kindly check.
    If persists, reproduce it, collect a technical report as per this article: https://kb.parallels.com/124107
    Then copy 9-digit ID of the report and provide it in a reply message.
    Should you have any additional questions, let us know.
    Wishing you a great week ahead!
     

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