Download video stopped working

Discussion in 'Parallels Toolbox for Mac' started by KreelaM, Feb 17, 2023.

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Page 3 of 4
  1. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings LeonW3,
    To proceed with an investigation, kindly collect a technical report as per this article: https://kb.parallels.com/en/124107
    While the report is gathering, you can paste the link in the issue description so we can test it locally.
    Then copy 9-digit ID of the report and provide it in a reply message.
    Looking forward to hearing from you.
     
    Aydaskhan Asochakov, Mar 31, 2023
    #41
  2. LeonW3

    LeonW3 Bit poster

    Messages:
    6
    Followed the advice given via FaceBook Messenger to delete and reinstall the app. Seems to have fixed the problem. Thanks.
     
    LeonW3, Mar 31, 2023
    #42
  3. RobertH69

    RobertH69 Bit poster

    Messages:
    9
    Are you operating on an old MacOS? Myself and another user have the High Sierra 10.13.6 (that is the highest this old mac can install)
     
    RobertH69, Mar 31, 2023
    #43
  4. LeonW3

    LeonW3 Bit poster

    Messages:
    6
    On a 2017 Mac using the latest OS.
     
    LeonW3, Mar 31, 2023
    #44
  5. RobertH69

    RobertH69 Bit poster

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    9
    Thanks for the info - For others who find this thread, if you have a new system, the following the downloading of the newest software should work for you. If you have an older system, like Lisa W and I have, then we need to see what Parallels Support comes up with for fixing this. The "record area" tool is still functional, you would need to surround the youtube video (or whatever your recording) and launch it, then press the play button. This will capture the video. Obviously not as convenient or as clean as dragging the URL to the download video tool - but at least there is an option while we wait to see if Parallels Support provides an update for us unfortunate souls with an older system.
     
    RobertH69, Apr 1, 2023
    #45
  6. evamedia

    evamedia Bit poster

    Messages:
    5
    Running version 6.0.2 works fine on my intel MBP, will not download the same YouTube link on my M2 MBP, just see the arrow constantly moving down, says processing web link, does nothing
     
    evamedia, Apr 2, 2023
    #46
  7. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings evamedia,
    Kindly try reproduce the issue and collect a technical report as per this article: https://kb.parallels.com/en/124107
    In the description of the issue, provide a link to the video so we could reproduce it locally (if it's possible)
    Then copy 9-digit ID of the report and provide it in a reply message.
    Looking forward to hearing from you soon.
     
    Aydaskhan Asochakov, Apr 7, 2023
    #47
  8. dansun

    dansun Bit poster

    Messages:
    4
    Same issue started again with ver 6.5. for the last week
     
    dansun, Aug 18, 2023
    #48
  9. kenm10

    kenm10 Bit poster

    Messages:
    6
    Same here 1 if it does download it never converts 2 it doesnt download
     
    kenm10, Aug 18, 2023
    #49
  10. DrewL

    DrewL Bit poster

    Messages:
    3
    Yep. Mine is not working either.
     
    DrewL, Aug 18, 2023
    #50
  11. jefft12

    jefft12 Bit poster

    Messages:
    6
    Report-ID 433448932
     
    jefft12, Aug 18, 2023
    #51
  12. Palola

    Palola Bit poster

    Messages:
    1
    Same issue for me with YouTube video downloads being refused. Have the latest Parallels 6.5.0 version running on an M1 Mac running OS Ventura 13.4.1
    I get the pop up window informing that the download failed. Screenshot attached.
     

    Attached Files:

    Palola, Aug 19, 2023
    #52
  13. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    341
    Hello,
    We're aware of this issue and are currently working on correcting it as soon as possible. There will be no action required from your end, the video download will resume working as intended in the nearest future.
     
    Adeboye Adeotan, Aug 20, 2023
    #53
    dansun likes this.
  14. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings everyone,
    Please be informed that this issue has now been fixed and you may now Download YouTube files again.
     
    Aydaskhan Asochakov, Aug 21, 2023
    #54
  15. dansun

    dansun Bit poster

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    4
    dansun, Aug 21, 2023
    #55
  16. NiallL

    NiallL Bit poster

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    2
    Great - thank you.
     
    NiallL, Aug 21, 2023
    #56
  17. JoeK9

    JoeK9 Bit poster

    Messages:
    1
    Hi, I'm still unable to download any youtube videos anymore. Using 2021 Mac Mini M1. Can you pleas e recommend any solutions.
     

    Attached Files:

    JoeK9, Aug 21, 2023
    #57
    DDataBorg likes this.
  18. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    341
    Hello JoeK9,
    Please collect a technical report while the issue is being reproduced (click the Parallels Toolbox icon > Gear icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.

    Additionally, please provide us with a link to the video you attempted to download.
     
    Adeboye Adeotan, Aug 22, 2023
    #58
  19. DDataBorg

    DDataBorg Bit poster

    Messages:
    5
    I also receive the same error msg. I am on a M2 Ultra 2023 128GB Ram
     
    DDataBorg, Aug 22, 2023
    #59
  20. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    341
    Hello DDataBorg,
    Please collect a technical report while the issue is being reproduced (click the Parallels Toolbox icon > Gear icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in reply to this post.

    Additionally, please provide us with a link to the video you attempted to download.
     
    Adeboye Adeotan, Aug 22, 2023
    #60
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