Toolbox freezes on Mac mini M2 Pro.

Discussion in 'Parallels Toolbox for Mac' started by JohnM145, May 27, 2023.

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  1. JohnM145

    JohnM145 Bit poster

    Messages:
    1
    Toolbox is continuously non-responsive after launch on new Mac mini M2 Pro. I have completely uninstalled and reinstalled latest version. It launches fine and installs in the menu bar but clicking on it's menu bar icon displays the dreaded "spinning pizza of death" and it remains that way until force quitted or restart (on restart it loads unresponsive again). The rest of the computer behaves properly. Any suggestions/insights would be appreciated.
     
    JohnM145, May 27, 2023
    #1
  2. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    125
    Greetings,
    Thank you for your feedback.
    To let us better understand the situation, please perform the following steps:
    1. Reproduce the issue.
    2. Collect a technical report (click the ToolBox icon on top of the Mac menu bar > Click on the Cogwheel on the top right corner > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply to this message.
    Thanks!
     
    Ashley Chumun, Jun 20, 2023
    #2

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