Capture Screen does not work with 5120x1440, progressive, 70Hz resolution

Discussion in 'Parallels Toolbox for Windows' started by JanK9, Aug 13, 2023.

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  1. JanK9

    JanK9 Bit poster

    Messages:
    1
    Dear All,

    I have a 32:9 SuperWide curved LCD display Philips 498P9 - the link to the monitor details is below.
    https://www.philips.co.uk/c-p/498P9_00/brilliance-329-superwide-curved-lcd-display

    Capture Area or any other screen capturing/recording does not work with 5120x1440, progressive, 70Hz resolution, but it works with native 3840x1080. Any idea how to fix the issue? I have already tried to reinstall Parallels Toolbox.

    Kind regards,

    JK
     
    JanK9, Aug 13, 2023
    #1
  2. Aydaskhan Asochakov

    Aydaskhan Asochakov Parallels Support

    Messages:
    177
    Greetings JanK9,
    Thank you for posting on Parallels Forum.
    As we can see, your case already escalated to the Second Line of Parallels Support.
    Hence, we will continue discussing your issue within your ticket: 4256396
     
    Aydaskhan Asochakov, Aug 18, 2023
    #2
  3. Klas-ErikS

    Klas-ErikS Bit poster

    Messages:
    1
    Hi
    I have the same problem so how do I fix it?
     
    Klas-ErikS, Sep 14, 2023
    #3
  4. Pramesh Boodadoo

    Pramesh Boodadoo Team Manager Staff Member

    Messages:
    624
    Hello,
    Please reproduce the issue and collect a technical report with the help of this article, and provide us with the technical report ID.
    Thank you.
     
    Pramesh Boodadoo, Sep 15, 2023
    #4

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