Retina resolution issues

Discussion in 'General Questions' started by FormidableG, Aug 23, 2023.

  1. FormidableG

    FormidableG Bit poster

    Messages:
    3
    Hi all, I keep having a problem with Retina resolution related to Microsoft Office products, specifically Outlook.
    As soon as I activate the Retina resolution in the Parallels Control Center and then use Outlook, the display does not work properly. Sometimes I don't see anything from Outlook, sometimes the screen flickers etc.

    As soon as I change the resolution in Parallels back to "Scaled", I have no problems with the display.

    I haven't found a solution that works yet. Am I doing something wrong or can someone tell me what the problem is?
    I have attached a picture of Outlook as it looks then. Bildschirmfoto 2023-08-23 um 11.04.33.png
     
  2. Pavel Merkulov

    Pavel Merkulov Parallels Team

    Messages:
    144
    Hello,

    Thank you for your feedback.

    To let us better understand the situation, please perform the following steps:

    1. Run the Virtual Machine,

    2. Reproduce the issue.

    Collect an additional technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
     
  3. FormidableG

    FormidableG Bit poster

    Messages:
    3
    433803403
     
  4. FormidableG

    FormidableG Bit poster

    Messages:
    3
    433804343

    I have created another report. I have the feeling that it mainly happens when I switch to coherence or full screen mode. The error also occurs mostly after a few minutes
     

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