Parallels 11 activation on OSX 10.13.6 fails (Check your Internet connection)

Discussion in 'Installation and Configuration of Parallels Desktop' started by MichaelP88, Mar 12, 2023.

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  1. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    472
    Hello Ehduard,

    We have already sent you the instructions.

    Please check your inbox.

    Thanks
     
    Avinash Bundhoo, Feb 16, 2024
    #21
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    472
    Hello,

    Please check your inbox.

    We have sent to you the steps to follow.

    Thanks
     
    Avinash Bundhoo, Feb 16, 2024
    #22
  3. IvanB3

    IvanB3 Bit poster

    Messages:
    5
    Hello Avinash, I am having the exact same issue - could you message me as well with the fix, please? I have tried the kb fixes, but also did not resolve it for me. Thank you in advance!
     
    IvanB3, May 23, 2024
    #23
  4. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    472
    Hello Ivan,

    Thank you for reaching out.

    Are you having issue to activate Parallels Desktop 11?

    Please give more details on your request and share any error message.

    Thanks
     
    Avinash Bundhoo, May 24, 2024
    #24
  5. IvanB3

    IvanB3 Bit poster

    Messages:
    5
    Hello Avinash,
    I run OS X 10.9 and downloaded Parallels desktop 11 from my account and upon activation I received a message:
    "Check your Internet connection".
    My internet connection is fine and I am just logged into my Parallels account and downloaded my P11 copy from there (plus the license key).
     
    IvanB3, May 24, 2024
    #25
  6. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    472
    Hello.

    Please check your personal message inbox.
    We have sent to you the steps to follow.

    Thank you!
     
    Avinash Bundhoo, May 24, 2024
    #26
  7. IvanB3

    IvanB3 Bit poster

    Messages:
    5
    Hello Avinash,
    Thanks for your email and the opportunity to install parallels desktop 13.
    Unfortunately, I got the following message:
    "Access denied. You do not have enough rights to use this virtual machine".
    I followed all instructions including those of KB 5733, but the result was negative.
    I would be grateful for any advice.
    Thank you in advance!
     
    IvanB3, May 27, 2024
    #27
  8. sifipoj7670s

    sifipoj7670s Bit poster

    Messages:
    1
    Thank you for your help
     
    sifipoj7670s, May 28, 2024
    #28
  9. IvanB3

    IvanB3 Bit poster

    Messages:
    5
    Hi Avinash
    I reinstalled my old MacBook pro, installed parallels from the link you sent me and the problems disappeared.
    Thanks for your help and assistance.
     
    IvanB3, May 31, 2024
    #29
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