Jay,
Commercial-grade support contracts are not available yet, but it is something we are working on.
Current available support channels (paid phone support, free email and forum) although a bit overloaded, generally make up with customer requests. We are monitoring the situation and taking the necessary steps to improve it. Support is growing with the rest of the company and we definitely are not going to stop improving it at this stage.
Please PM me on the details of your business and Parallels deployment plans you have so I could link you with the appropriate special support channel for it.
Last edited: Jan 10, 2008