Unable to deactivate on older computer to install on new computer

Discussion in 'Licensing and Activation' started by E.P1, Mar 9, 2025 at 12:33 AM.

  1. E.P1

    E.P1 Bit poster

    Messages:
    4
    I just purchased a M4 MacMini and need to use Parallels on it but it won't let me activate it. My old intel mac currently has Parallels on it. I couldn't find a way of deactivating it on my older intel mac so I can use it on my new mac. Please help.
     
    E.P1, Mar 9, 2025 at 12:33 AM
    #1
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    681
    Hello,
    Thank you for reaching out.
    We have deactivated the license from your old machine.
    Please retry and let us know if you require further assistance.
    You can also refer to the article below on how to move the license from one machine to another
    https://kb.parallels.com/123461
    Thanks
     
    Avinash Bundhoo, Mar 13, 2025 at 4:23 PM
    #2
  3. bestg

    bestg Bit poster

    Messages:
    3
    To deactivate Parallels on your old Intel Mac and activate it on your new M4 Mac Mini:

    1️⃣ On your old Mac: Open Parallels, go to Preferences > Subscription, and click Deactivate to free up your license.
    2️⃣ On your new Mac: Install Parallels, sign in with your Parallels account, and activate it using your license.

    If you still face issues, contact Parallels support for assistance.
     
    bestg, Mar 13, 2025 at 10:44 PM
    #3

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