Unable to cancel my subscription - please help

Discussion in 'Licensing and Activation' started by MickC3, May 5, 2025.

  1. MickC3

    MickC3

    Messages:
    1
    Hello, I need help to cancel my subscription - I am logged in on my Mac with the key but when I try to manage my subscription and log in online with the same account that I can see the key is linked to on my Mac, it tells me that the key is linked to another account. The email address it tells me the other key is linked to seems very random. Please can someone help me cancel the subscription as I no longer require this.
     
  2. MartinC34

    MartinC34

    Messages:
    1
    I also can't find a way to contact support or cancel this subscription. I'm suspicious that similar comments have no responses from anyone also...
     
  3. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    760
    Hello.

    Please check your personal message inbox, and reply to us at your convenience.

    Thank you!
     
  4. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    760
    In order to obtain phone/chat support, kindly follow the below steps:
    1. Sign in to your Parallels account using the link: https://my.myparallels.com/login
    Make sure your Parallels Desktop license is registered.
    2. Go to the Support page. ( https://my.parallels.com/support/ )
    3. Select your product and the category of your question.
    Enter a short issue description or key words into the search box.
    4. If you don't find the solution you are looking for, click "Request Support" and proceed to the Support contact options.
    Kindly refer to this article for more information: https://kb.parallels.com/6571
     

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