cannot activate after macOS failure and replacement

Discussion in 'Licensing and Activation' started by IvanC1, Aug 21, 2025.

  1. IvanC1

    IvanC1 Bit poster

    Messages:
    3
    Hi,
    My macbook pro (2015) failed and I had to move the ssd to another identical machine. Now Parallels requests activation, and then says that activation limit has been reached... how can I fix this?
    Thx
     
  2. ChrisL53

    ChrisL53 Bit poster

    Messages:
    4
    I have exactly the same trying to activate Parallels Desktop 19. I have no other installed instances anywhere which is frustrating.
     
  3. ChrisL53

    ChrisL53 Bit poster

    Messages:
    4
    To be clear on this, please reset my activation limit!
     
  4. JohnK67

    JohnK67 Bit poster

    Messages:
    3
    Hi Parallels Team,
    I use Parallels Desktop 10 for Mac Version 10.4.0 (29337)
    I also have a number of full Licenses for Parallels Desktop 10 in addition to Parallels Desktop 14 and some older versions.
    After having to replace my SSD on my Mac Air, I'm trying to re-activate Parallels Desktop 10 for Mac running Mojave (10.14.6).
    The product says that I should email activatepd@parallels.com, but Parallels seems to have shut off that email address, so that doesn't help me.
    When I used the Parallels.com website to get support with this, it told me my only option was Facebook Messenger (I'm not on Facebook), Twitter, so I have posted on this forum.
    Any help will be greatly appreciated.
    Regards,
    John K.
     

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