Cannot Verify License Signature after Parallels Desktop 26 upgrade

Discussion in 'Licensing and Activation' started by nethack, Aug 26, 2025 at 12:19 PM.

  1. nethack

    nethack Bit poster

    Messages:
    4
    I have 2 subscriptions to Parallels Desktop and was running the current version (20.4.1). I upgraded one machine to 26 and upon attempting to activate, I repeatedly get the dialog below. I have logged out and logged back in. Uninstalled and reinstalled Parallels. I am currently dead in the water. This is the only support that is offered to me (even though it says I can have phone and chat support as a subscriber).

    Help
     

    Attached Files:

  2. PhilipG3

    PhilipG3 Bit poster

    Messages:
    2
    Hi,
    I have the same issue. I contacted support by chat and it is a known issue which they are working on. I have reinstalled version 20 and relicensed ok.
     
    nethack likes this.
  3. AlastairS

    AlastairS Bit poster

    Messages:
    1
    Same issue for me
     
  4. DanH22

    DanH22

    Messages:
    1
    Me as well. Unfortunately it deletes the old Parallels version 20, which I must go find, download and reinstall now.

    Suggest to anyone seeing this before upgrading: DO NOT UPGRADE until a resolution is posted here.
     
  5. UweMoeschel

    UweMoeschel Bit poster

    Messages:
    5
    Same issue, had to reinstall Parallels 20, not a good experience.
     
  6. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    350
  7. PhilipG3

    PhilipG3 Bit poster

    Messages:
    2
    Looks like the issue has been fixed in a new version of Parallels Desktop 26 Pro. I have just upgraded from V20 to V26 and now it licenses up fine.
     

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