Logon using SAML failed. Error: Internal Error. (0X00000002)

Discussion in 'Parallels Remote Application Server' started by DaleP2, Sep 2, 2025 at 10:33 AM.

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  1. DaleP2

    DaleP2

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    I am hoping that someone might be able to help me with an issue that began when the company at which I am contracted, performed the Windows update to version 23H2. I work for a subcontractor at this site, and we utilize the Parallels web client to access our payroll system. We are unable to run the RAS client due to the company's IT policy. For the most part the issue was intermittent, and could usually be solved with a shutdown and restart. However this past week, I've had continuous failures to long onto the system. It fails consistently with the SAML error.
    The issue may be due to the fact that the company we contract for, has their own Microsoft SSO, and the company I work for also has an SSO for their web based login.

    Steps for replication:
    I open my chrome (or MS Edge) browser to the payroll site
    I select the payroll application on their server
    It then errors out with "Logon using SAML failed. Error: Internal Error. (0X00000002)"

    This has worked flawlessly for years, and has only begun to see this issue recently.
    I've left out company name's and URL's out of precaution, but your support personnel can contact me if they need specifics.
    Thank you
     

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