No program icons are displayed on W11 ARM desktop

Discussion in 'Windows Virtual Machine' started by GerhardG2, Sep 1, 2025.

  1. GerhardG2

    GerhardG2 Member

    Messages:
    83
    Hi,
    I just upgraded to P26. I am using an MBP M1 with Sequoia 15.6.1. Parallels tools have been installed.
    The system icons are still displayed, but all the program icons just show a black square. I did not have this issue with P19.
    Here is how my desktop looks like.
    upload_2025-9-1_14-47-6.png

    Is this a known issue?
     
  2. GerhardG2

    GerhardG2 Member

    Messages:
    83
    I have another W11 VM set to German language.
    After starting the VM, and before installing the Parallels Tools, the program icons are displayed correctly.
    upload_2025-9-1_15-8-16.png

    Strangly enough, after rebooting (and rebooting several times) the icons are still displayed correctly.
    upload_2025-9-1_15-11-0.png

    This is only a test VM, the one having the problem is my production VM. I rebooted that VM several times, but the icons are not being displayed, just the black square.
     
  3. GerhardG2

    GerhardG2 Member

    Messages:
    83
    I copied the VM (before the P26 update) from my external SSD back to the internal SSD. Started the VM, updated the Tools again, restarted the VM and now the icons show correctly.
    No idea, why they did not the first time I updated to P26.
    But the problem has been solved.
     
  4. GerhardG2

    GerhardG2 Member

    Messages:
    83
    I am now on 26.0.1 and the icon issue is back, just displaying a black square instead of the icon.
    It worked several times correctly after starting the VM, but after the update the problem reoccurred.

    upload_2025-9-3_19-25-7.png
     
  5. GerhardG2

    GerhardG2 Member

    Messages:
    83
    Can anybody from Parallels support comment on my icon problem please?
     
  6. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    568
    Hi,

    A ticket has been created to assist with investigating this issue.
     
  7. GerhardG2

    GerhardG2 Member

    Messages:
    83
    I just uploaded the technical report.
    Ticket number is 500420440
    And currently the icons are displayed correctly again, but I also saw that a MS cumulative update 2025-09 was installed, plus some 2025-09 Netframe updates.
     
  8. GerhardG2

    GerhardG2 Member

    Messages:
    83
    And just to let you know the icons are gone again.
    I sent another technical report with ticket # 500468181
     

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