Installation of RAS Performance Monitor fails

Discussion in 'Parallels Remote Application Server' started by RobinM21, Dec 12, 2025.

  1. RobinM21

    RobinM21 Junior Member

    Messages:
    11
    When performing a default install of the RAS Performance Monitor it initially seems to install but then performs a roll-back for reasons unknown. When I check the installation log I find the following:

    CAQuietExec: ESgFailed to connect to http://localhost:8086: Get "http://localhost:8086/ping": dial tcp: lookup localhost on 192.168.71.254:53: no such host
    CAQuietExec: Please check your connection settings and ensure 'influxd' is running.
    CAQuietExec: Error 0x80070001: Command line returned an error.
    CAQuietExec: Error 0x80070001: QuietExec Failed
    CAQuietExec: Error 0x80070001: Failed in ExecCommon method
    CustomAction OnInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
    Action ended 14:40:43: InstallFinalize. Return value 3.

    I can see that an influxdb service is created but this points to an executable that doesn't exist (anymore). C:\Program Files\Parallels\RAS Performance Monitor\bin\nssm.exe. Process influxd is running according to task manager. Does anyone have an idea?

    Thanks in advance!

    Robin
     
  2. RobinM21

    RobinM21 Junior Member

    Messages:
    11
    Version 20 does install but is of course incompatible with my version 21 environment. The fault must lie in de 21 installer.
     

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