Unable to disable auto-renewal - requesting manual cancellation

Hello,

I'm trying to cancel my auto-renewal but I'm unable to do so through your interface. Additionally, I cannot open a support ticket to report this issue, the UX doesn't allow it.
Could someone from the Parallels team please manually disable the auto-renewal for my account?
I'd appreciate if you could also look into why the cancellation option isn't working properly in the user interface.

Thank you for your assistance.

 

having the same issue

 

Same here - I recommend everyone speak with their bank/card issuer about what appears to be fraudulent business practices, and report to Better Business Bureau as well. That's what I'm planning to do.