Hello @JacquelineK1 Kindly collect a technical report while the issue is being reproduced (click the Parallels Toolbox icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID. Moreover, kindly provide us with the video link you are trying to download. Regards,
I'm having the same problem and I just submitted a report. It's literally any youtube video I try to download. Report ID is 512728057 The error is: This video service may not be supported. Try to provide a direct link to the video: - Right-click the video and select "Get URL", or - Drag the video thumbnail to the app
Having the same issue! I was downloading several videos successfully from YouTube and it quit being able to download. I tried numerous videos but to no avail. I restarted my MacBook Pro as well. Please help.
I can't download YouTube video on my new MacBook Pro and license. When I click the link on the arrow it just keeps moving in the downward direction and never stops. Report ID while problem was happening is 516535690.
Unable to download any videos, when I paste the link the error keeps spinning and receive message "Processing the web link. Please wait" and nothing happens. I also submitted report ID # 519841348. Thank you
