Please Cancel and Refund (Partial or Full)! I Do Not Authorize Yearly Autorenewal

Hi There!

I got charged $119 in my AMEX 4 days ago for 1 year renewal of Parallels Desktop for Mac Pro Edition. I do not need to continue this service, my employer do not allow Mac user to add this service, I can simply put the money to better use rather than paying for something that I do not need. After dealing with multiple source of forms, chat bots, etc... this is the dissapointment response I received this morning from your customer service. When we - as paying customer said that we do not need the service anymore and want refund, why don't you guys do so ? Why is it so difficult to at least give me the partial refund as I no longer needing the service ?

------
Dear Ariani,

We apologize for the delayed response. My name is Bipasha and your case has been escalated to me.

I would like to inform you that you have consented for the auto renewal during your initial purchase, to confirm this your initial order confirmation email had this line:

"This is a subscription product that automatically renews after the initial subscription duration.
The next payment of $119.99 is due on 4/9/2026. You may cancel your subscription at any time effective at the end of the current subscription term."

We understand your concerns and want to help resolve any issues you experienced.

In accordance with the Parallels Desktop for Mac refund policy, Parallels cannot accept returns for renewal transactions:

https://kb.parallels.com/123877

Thank you for being a valued Parallels Desktop customer.

If you have further questions or concerns, let us know.

Regards,
Bipasha Ghosh.

 

YES - I still have the concern that you don't even think about us as customer!!! My employer doesn't allow me to use the apps on my laptop and I DO NOT AUTHORIZE THE AUTO RENEWAL - HENCE, I SEND MESSAGES YOU GUYS MULTIPLE TIMES ABOUT PARTIAL OR FULL REFUND. THIS IS NOT ACCEPTABLE. AS I DO NOT NEED TO SERVICE - AND YOU GUYS DO NOT SHOW ANY GOOD INTENTION OR UNDERSTANDING AND SERVICE. WHAT A SCAMM!!! BUYER BEWARE !!!