I want to cancel my sub and there is literally no option or way to do this from within my account because it says: "This License Key is already connected to another account." Which can't be true since the key got send to exact this email adress. I can't cancel the subscription because i cannot get into my account. Smoke and mirrors. One may think this is on purpose to confuse and distract. I want to CANCEL my subscription, i already told my bank this is a scam and will take further action if you don't get me access to my account. This is a total waste of my time and energy and i am very angry. 502929835
Hello @ThomasS122 Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link: https://kb.parallels.com/6571 Once submitted, a support representative will be happy to assist you further with the refund process. If you have any difficulties in creating a support ticket, please let us know. Thank you.
