Kernel Panic on Wake Up for MacBook Pro

When my computer wakes up from a sleep, there is very frequently a Kernel Panic

I just purchased a 2.6GHz MacBook Pro Running Mac OS X Leopard (10.5.1)
I also purchased 4GB Kingston Mac RAM and installed it myself. If I go to the "About This Mac" area, the 4GB of RAM appears installed correctly. I also installed Windows Vista Business into Boot Camp. This also appears to be working properly.

I then installed Parallels Desktop 3 (Latest Version) and I am using the Boot Camp partition as a virtual drive in Parallels.

I noticed that when I close the lid and put my computer to sleep, and then wake it up at a later time, that I get that great Kernel Panic screen forcing me to restart my computer.

The peripherals connected are pretty minimal. Just a 7 Port D-Link USB Hub and a USB Mouse. In addition, I have an ethernet cable and the power cable connected. That is all I have connected.

The only software I installed is the latest version of Parallels Desktop 3 For Mac.

Here is the error information:

Wed Jan 2 18:04:20 2008
panic(cpu 1 caller 0x001A7BED): Kernel trap at 0x00382a42, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000008, CR3: 0x00d4b000, CR4: 0x00002660
EAX: 0x00000000, EBX: 0x00000000, ECX: 0x56cb5e42, EDX: 0x00000000
CR2: 0x00000008, EBP: 0x54e13c38, ESI: 0x00000000, EDI: 0x00000001
EFL: 0x00010246, EIP: 0x00382a42, CS: 0x00000008, DS: 0x070e0010
Error code: 0x00000000

Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x54e13a58 : 0x12b0e1 (0x455670 0x54e13a8c 0x133238 0x0)
0x54e13aa8 : 0x1a7bed (0x45ea20 0x382a42 0xe 0x45e1d4)
0x54e13b88 : 0x19e517 (0x54e13ba0 0x0 0x54e13c38 0x382a42)
0x54e13b98 : 0x382a42 (0xe 0x54e10048 0x54e10010 0x5b290010)
0x54e13c38 : 0x5b5729c8 (0x0 0x71fc200 0x54e13c88 0x5b295e0b)
0x54e13c78 : 0x239762 (0x667f800 0x56cb5e00 0x1 0x1)
0x54e13cb8 : 0x23b59e (0x56cb5e00 0x14 0x1 0x0)
0x54e13dd8 : 0x23b5da (0x56cb5e00 0x0 0x54e13e48 0x13669d)
0x54e13df8 : 0x227536 (0x2 0x56cb5e00 0x72f5114 0x0)
0x54e13e38 : 0x2165b0 (0x2 0x56cb5e00 0x54e13e88 0x1368b0)
0x54e13ec8 : 0x212d2f (0x72d7c04 0x2 0x56cb5e00 0x3e5ecc)
0x54e13ef8 : 0x213448 (0x5228e4 0x6e59e48 0x56cb5e34 0x54e13f4c)
0x54e13f68 : 0x2136a6 (0x0 0x56cb5e00 0x0 0x72f512c)
0x54e13fc8 : 0x19e2ec (0x72f5104 0x0 0x1a10b5 0x64ae128)
Backtrace terminated-invalid frame pointer 0
Kernel loadable modules in backtrace (with dependencies):
com.parallels.kext.Pvsnet(3.0)@0x5b56f000->0x5b574fff

BSD process name corresponding to current thread: kernel_task

Mac OS version:
9B18

Kernel version:
Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F4238BC8)

*
o System Configuration --


Model: MacBookPro3,1, BootROM MBP31.0070.B05, 2 processors, Intel Core 2 Duo, 2.6 GHz, 4 GB
Graphics: GeForce 8600M GT, GeForce 8600M GT, spdisplays_pcie_device, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x87), 1.2.2
Bluetooth: Version 2.0.0f20, 2 service, 1 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: Parallels Host-Guest, Ethernet, en3
Network Service: Parallels NAT, Ethernet, en2
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
Serial ATA Device: Hitachi HTS722020K9SA00, 186.31 GB
Parallel ATA Device: MATSHITADVD-R UJ-857E
USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
USB Device: Built-in iSight, Apple Inc., high_speed, 500 mA
USB Device: USB OpticalWheel Mouse, low_speed, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, full_speed, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., low_speed, 500 mA

 

I did install my own RAM but my computer boots fine and functions well. If I perform the system_profiler, the RAM appears to be installed properly. I have even removed the USB Hub and the problem still happens. Please help me fix this.

 

Is your vm suspended when you put your mbp to sleep?

 

Is it very important to make sure it is suspended before putting the mcp to sleep? Would that be what can cause this error?

 

I think so.
I always shut down parallels before i put my mac to sleep.....

 

Hello all,

Xgamerx, we have already been informed on this kernel panic issue with build 5582 and we are gathering all the data to investigate the problem. Thank you for your report.

Please let me know, did you install the last Apple security update?

Best regards,
Xenos

 

Great

Hey Xenos,

Glad to hear that you are familar with the issue. I have installed all the updates through the Software Update center. I actually haven't had the problem since that time. I don't know if that's luck or if it is fixed.

One last question. Is it actually "officially" true that I can't have parallels running when I put my MacBook Pro to sleep?

 

Hello Xgamerx,

Happy to know you are not having the issue now. Please let me know if it comes back.

You can have Parallels running when you put your MacBook Pro to sleep but it can take the Virtual Machine some time to "wake up".
You should hide Parallels or suspend it to get it working again quickly after resuming your Mac.

To hide Parallels click Parallels Desktop in the menu bar -> Hide Parallels Desktop.
To suspend click Actions in Parallels Desktop menu bar -> Suspend.

Best regards,
Xenos

 

Hi,

I am having a similar issue. When I shutdown windows running in Parallels, it gets to the final black screen with "It is now safe to turn off your computer" and I get the kernel panic.

I am running this on a MacBook. All Mac security updates are up-to-date and the latest December upgrade of Parallels.

Any help here?
Thanks!

 

Hello Pjlilley,

Please send me a crash log for we could analyze the issue.
You will find the logs on your Mac side:

~/Library/Logs/CrashReporter/Parallels.crash.log

Best regards,
Xenos

 

Similar issues

I'm having similar issues: brand new iMac, os x 10.5.1, 4GB user installed ram, parallels 3.0. Everything was installed cleanly at the beginning of time.

First crash report:

Sat Jan 5 09:29:07 2008
panic(cpu 0 caller 0x001A7BED): Kernel trap at 0x00382a42, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000008, CR3: 0x010ca000, CR4: 0x00002660
EAX: 0x00000000, EBX: 0x00000000, ECX: 0x56ba0342, EDX: 0x00000000
CR2: 0x00000008, EBP: 0x62fa7c38, ESI: 0x00000000, EDI: 0x00000001
EFL: 0x00010246, EIP: 0x00382a42, CS: 0x00000008, DS: 0x069e0010
Error code: 0x00000000

Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x62fa7a58 : 0x12b0e1 (0x455670 0x62fa7a8c 0x133238 0x0)
0x62fa7aa8 : 0x1a7bed (0x45ea20 0x382a42 0xe 0x45e1d4)
0x62fa7b88 : 0x19e517 (0x62fa7ba0 0x0 0x62fa7c38 0x382a42)
0x62fa7b98 : 0x382a42 (0xe 0x62fa0048 0x62fa0010 0x6c0010)
0x62fa7c38 : 0x9809c8 (0x0 0x6a45100 0x62fa7c88 0x6c5e0b)
0x62fa7c78 : 0x239762 (0x6d78800 0x56ba0300 0x1 0x1)
0x62fa7cb8 : 0x23b59e (0x56ba0300 0x14 0x1 0x0)
0x62fa7dd8 : 0x23b5da (0x56ba0300 0x0 0x62fa7e48 0x13669d)
0x62fa7df8 : 0x227536 (0x2 0x56ba0300 0x70c7c94 0x0)
0x62fa7e38 : 0x2165b0 (0x2 0x56ba0300 0x62fa7e88 0x1368b0)
0x62fa7ec8 : 0x212d2f (0x704e204 0x2 0x56ba0300 0x3e5ecc)
0x62fa7ef8 : 0x213448 (0x5228e4 0x6c8c2c8 0x56ba0334 0x62fa7f4c)
0x62fa7f68 : 0x2136a6 (0x0 0x56ba0300 0x0 0x70c7cac)
0x62fa7fc8 : 0x19e2ec (0x70c7c84 0x0 0x1a10b5 0x680f128)
Backtrace terminated-invalid frame pointer 0
Kernel loadable modules in backtrace (with dependencies):
com.parallels.kext.Pvsnet(3.0)@0x97d000->0x982fff

BSD process name corresponding to current thread: kernel_task

Mac OS version:
9B18

Kernel version:
Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
System model name: iMac7,1 (Mac-F4238CC8)

Second crash report:

Fri Jan 11 10:00:52 2008
panic(cpu 0 caller 0x001A7BED): Kernel trap at 0x00382a42, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000008, CR3: 0x010e2000, CR4: 0x00002660
EAX: 0x00000000, EBX: 0x00000000, ECX: 0x56c0f442, EDX: 0x00000000
CR2: 0x00000008, EBP: 0x65247c38, ESI: 0x00000000, EDI: 0x00000001
EFL: 0x00010246, EIP: 0x00382a42, CS: 0x00000008, DS: 0x06a70010
Error code: 0x00000000

Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x65247a58 : 0x12b0e1 (0x455670 0x65247a8c 0x133238 0x0)
0x65247aa8 : 0x1a7bed (0x45ea20 0x382a42 0xe 0x45e1d4)
0x65247b88 : 0x19e517 (0x65247ba0 0x56b9ce00 0x65247c38 0x382a42)
0x65247b98 : 0x382a42 (0xe 0x7650048 0x10 0x10)
0x65247c38 : 0x9989c8 (0x0 0x65247e9c 0x65247c88 0x213bc3)
0x65247c78 : 0x239762 (0x6f65800 0x56c0f400 0x1 0x1)
0x65247cb8 : 0x23b59e (0x56c0f400 0x14 0x1 0x0)
0x65247dd8 : 0x23b5da (0x56c0f400 0x0 0x65247e48 0x13669d)
0x65247df8 : 0x227536 (0x2 0x56c0f400 0x6826e3c 0x0)
0x65247e38 : 0x2165b0 (0x2 0x56c0f400 0x65247e88 0x1368b0)
0x65247ec8 : 0x212d2f (0x70e0004 0x2 0x56c0f400 0x3e5ecc)
0x65247ef8 : 0x213448 (0x5228e4 0x6d41d08 0x56c0f434 0x65247f4c)
0x65247f68 : 0x2136a6 (0x0 0x56c0f400 0x0 0x6a27aac)
0x65247fc8 : 0x19e2ec (0x6a27a84 0x0 0x1a10b5 0x6827128)
Backtrace terminated-invalid frame pointer 0
Kernel loadable modules in backtrace (with dependencies):
com.parallels.kext.Pvsnet(3.0)@0x995000->0x99afff

BSD process name corresponding to current thread: kernel_task

Mac OS version:
9B18

Kernel version:
Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
System model name: iMac7,1 (Mac-F4238CC8)

I don't have access to the crash log at the moment. It's my dad's mac. I'll send it along when I do.

 

xenos. the forum rules will not let me attach a .log file. i copied the mac report below (like others have done). if you need the .log, is there a way to get that to you? thanks

Mon Jan 7 13:46:19 2008
panic(cpu 1 caller 0x00192C90): "pmap_remove_range pv not on hash"@/SourceCache/xnu/xnu-1228.0.2/osfmk/i386/pmap.c:2081
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x343efc18 : 0x12b0e1 (0x455670 0x343efc4c 0x133238 0x0)
0x343efc68 : 0x192c90 (0x45b87c 0x44caf38 0x343efc88 0x1a136f)
0x343efd18 : 0x194e40 (0x44caef4 0x3de00000 0x0 0x2e57f000)
0x343efd78 : 0x169bf9 (0x44caef4 0x2000000 0x0 0x42000000)
0x343efe98 : 0x16a1c1 (0x42000000 0x0 0x0 0x0)
0x343efed8 : 0x181db4 (0x44b15a0 0x2000000 0x0 0x42000000)
0x343eff38 : 0x371c1d (0x44b15a0 0x2000000 0x0 0x40000000)
0x343eff78 : 0x3da847 (0x44d5b90 0x634d860 0x634d8a4 0x0)
0x343effc8 : 0x19ea34 (0x456b528 0x0 0x1a10b5 0x64ce8b4)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xbfffe2d8

BSD process name corresponding to current thread: Parallels

Mac OS version:
9B18

Kernel version:
Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
System model name: MacBook1,1 (Mac-F4208CC8)


2nd time – running Geometer's Sketchpad (along with parallels)

Thu Jan 10 15:17:11 2008
panic(cpu 1 caller 0x00192C90): "pmap_remove_range pv not on hash"@/SourceCache/xnu/xnu-1228.0.2/osfmk/i386/pmap.c:2081
Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x399ffbf8 : 0x12b0e1 (0x455670 0x399ffc2c 0x133238 0x0)
0x399ffc48 : 0x192c90 (0x45b87c 0x5628d68 0x399ffc98 0x141c4d)
0x399ffcf8 : 0x194e40 (0x5628d24 0x83a00000 0x0 0x2e581000)
0x399ffd58 : 0x169bf9 (0x5628d24 0x839fb000 0x0 0x853fc000)
0x399ffe78 : 0x16a1c1 (0xffe00000 0x0 0x0 0x0)
0x399ffeb8 : 0x13b55f (0x4b36780 0x0 0x0 0xffe00000)
0x399fff08 : 0x36ed2d (0x4a06ce8 0x0 0x399fff38 0x3e55c7)
0x399fff58 : 0x36ed5b (0x564a560 0x0 0x5801c64 0x5801c20)
0x399fff78 : 0x3da847 (0x564a560 0x5801c20 0x5801c64 0x0)
0x399fffc8 : 0x19ea34 (0x4566334 0x19ea25 0x4 0x4566334)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xb7fff998

BSD process name corresponding to current thread: GSP 4.05 Full

Mac OS version:
9B18

Kernel version:
Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
System model name: MacBook1,1 (Mac-F4208CC8)

 

Hello Pjlilley and Amazon@luked.net,

Thank you very much for sending these logs. I have delivered them to developers and will let you know as soon as they provide me with any information.

Best regards,
Xenos

 

Getting the same Kernel Panic

I am getting the same Kernel Panic periodically over the past few days. I would love to know when the developers have found a resolution. Here is the latest panic log for reference. It is nearly identical to the others in this thread:

Sat Jan 19 09:34:21 2008
panic(cpu 1 caller 0x001A7BED): Kernel trap at 0x00382a42, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000008, CR3: 0x01381000, CR4: 0x00002660
EAX: 0x00000000, EBX: 0x00000000, ECX: 0x56ff2742, EDX: 0x00000000
CR2: 0x00000008, EBP: 0x5b163c38, ESI: 0x00000000, EDI: 0x00000001
EFL: 0x00010246, EIP: 0x00382a42, CS: 0x00000008, DS: 0x00000010
Error code: 0x00000000

Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x5b163a58 : 0x12b0e1 (0x455670 0x5b163a8c 0x133238 0x0)
0x5b163aa8 : 0x1a7bed (0x45ea20 0x382a42 0xe 0x45e1d4)
0x5b163b88 : 0x19e517 (0x5b163ba0 0x6cbbe00 0x5b163c38 0x382a42)
0x5b163b98 : 0x382a42 (0xe 0x80048 0x5b160010 0x1a0010)
0x5b163c38 : 0x9669c8 (0x0 0x5b163c7c 0x89000210 0x19cc4b40)
0x5b163c78 : 0x239762 (0x6c17800 0x56ff2700 0x1 0x11)
0x5b163cb8 : 0x23b59e (0x56ff2700 0x14 0x11 0x0)
0x5b163dd8 : 0x23b5da (0x56ff2700 0x0 0x5b163e48 0x13669d)
0x5b163df8 : 0x227536 (0x2 0x56ff2700 0x6c0fe3c 0x0)
0x5b163e38 : 0x2165b0 (0x2 0x56ff2700 0x5b163e88 0x1368b0)
0x5b163ec8 : 0x212d2f (0x737ea04 0x2 0x56ff2700 0x3e5ecc)
0x5b163ef8 : 0x213448 (0x5228e4 0x70b6c88 0x56ff2734 0x5b163f4c)
0x5b163f68 : 0x2136a6 (0x0 0x56ff2700 0x0 0x73560ac)
0x5b163fc8 : 0x19e2ec (0x7356084 0x0 0x1a10b5 0x6c10128)
Backtrace terminated-invalid frame pointer 0
Kernel loadable modules in backtrace (with dependencies):
com.parallels.kext.Pvsnet(3.0)@0x963000->0x968fff

BSD process name corresponding to current thread: kernel_task

Mac OS version:
9B18

Kernel version:
Darwin Kernel Version 9.1.0: Wed Oct 31 17:46:22 PDT 2007; root:xnu-1228.0.2~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F42388C8)

 

Hello all,

Cnquinn, we appreciate you sending this log.
We thank everybody again for the reports.
The issue is reproduced by QA team. Parallels developers are going to fix it.

Best regards,
Xenos

 

Don't know if this is a solution for all, but after upgrading to the latest Parallels (5584) last week, I ::knocks on wood:: have not had the kernel panic. --pj

 

A month later, same issue (?)

Hi all,

I have been using Parallels and I must say have been SUPER impressed with it - beyond all expectations. It's on a 2-week-old macbook pro and has run flawlessly every day since I installed it. I've put it through a lot, too. Today, I had this kernel panic twice. The only thing I've changed in my setup is I installed a USB hub (4-port) yesterday and have been using it, though none of the devices are connected through to my VM. Here is the crash report, very similar to the previous ones in this thread:

(fyi parallels Desktop 3.0 build 5582.0)

Tue Feb 26 20:46:33 2008
panic(cpu 1 caller 0x001A8C8A): Kernel trap at 0x00383f86, type 14=page fault, registers:
CR0: 0x8001003b, CR2: 0x00000008, CR3: 0x0145a000, CR4: 0x00002660
EAX: 0x00000000, EBX: 0x00000000, ECX: 0x5702b824, EDX: 0x00000000
CR2: 0x00000008, EBP: 0x55353c38, ESI: 0x00000000, EDI: 0x00000001
EFL: 0x00010246, EIP: 0x00383f86, CS: 0x00000008, DS: 0x09140010
Error code: 0x00000000

Backtrace, Format - Frame : Return Address (4 potential args on stack)
0x55353a58 : 0x12b0e1 (0x457024 0x55353a8c 0x13321a 0x0)
0x55353aa8 : 0x1a8c8a (0x460550 0x383f86 0xe 0x45fd00)
0x55353b88 : 0x19eb67 (0x55353ba0 0x1 0x55353c38 0x383f86)
0x55353b98 : 0x383f86 (0xe 0x77a0048 0x10 0x9140010)
0x55353c38 : 0x9829c8 (0x0 0x55353c7c 0x46 0xb2fdcd)
0x55353c78 : 0x23a9e6 (0x73be800 0x57012100 0x1 0x1)
0x55353cb8 : 0x23c822 (0x57012100 0x14 0x1 0x0)
0x55353dd8 : 0x23c85e (0x57012100 0x0 0x55353e48 0x136784)
0x55353df8 : 0x2287b6 (0x2 0x57012100 0x721d594 0x0)
0x55353e38 : 0x2177c5 (0x2 0x57012100 0x55353e88 0x136997)
0x55353ec8 : 0x213f04 (0x741a204 0x2 0x57012100 0x3e74fc)
0x55353ef8 : 0x21465d (0x5248e4 0x708ee88 0x5702b816 0x55353f4c)
0x55353f68 : 0x2148bb (0x0 0x57012100 0x0 0x721d5ac)
0x55353fc8 : 0x19e93c (0x721d584 0x0 0x1a20b5 0x6bbd128)
Backtrace terminated-invalid frame pointer 0
Kernel loadable modules in backtrace (with dependencies):
com.parallels.kext.Pvsnet(3.0)@0x97f000->0x984fff

BSD process name corresponding to current thread: kernel_task

Mac OS version:
9C31

Kernel version:
Darwin Kernel Version 9.2.0: Tue Feb 5 16:13:22 PST 2008; root:xnu-1228.3.13~1/RELEASE_I386
System model name: MacBookPro3,1 (Mac-F4238BC8)

 

Hello Mgg,

Please update to 5584.

Best regards,
Xenos

 

Okay I'll do that - question: shouldn't my parallels have detected that there was a new version when I did "check for updates"?

<M>

 

Hello Mgg,

Check for updates option might have been unavailable because too many users were addressing to the server at the same time to download the new build. Please use the direct link.

Best regards,
Xenos