The application parallels desktop quit unexpectedly

I bought a new Mac Book yesterday and I installed Parallels and then Win XP Pro. It worked great and now I get this message every time now and it won't launch. I need help please!!

 

Hello,

when you see this error message, you should click on 'Report a Problem'. There you will see the crash log. Please provide me with this crash log.

Best regards,
Stacey

 

i tried to do this but it is 19098 characters long and the replies on this forum are limited to 10000 characters. i will send it in 2 parts.

 

here is the message I get thanks part 1

Process: Parallels [482]
Path: /Applications/Parallels/Parallels Desktop.app/Contents/MacOS/Parallels
Identifier: com.parallels.desktop
Version: 3.0 (3.0 Build 4128.0)
Code Type: X86 (Native)
Parent Process: launchd [62]

Date/Time: 2008-01-29 16:50:50.975 -0500
OS Version: Mac OS X 10.5.1 (9B18)
Report Version: 6

Exception Type: EXC_CRASH (SIGBUS)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 1

Thread 0:
0 com.parallels.desktop 0x0034c890 0x1000 + 3455120
1 com.parallels.desktop 0x0034c938 0x1000 + 3455288
2 com.parallels.desktop 0x0034cac5 0x1000 + 3455685
3 com.parallels.desktop 0x0012e9b3 0x1000 + 1235379
4 com.parallels.desktop 0x000419ec 0x1000 + 264684
5 com.parallels.desktop 0x00006792 0x1000 + 22418
6 com.parallels.desktop 0x000066b9 0x1000 + 22201

Thread 1 Crashed:
0 libSystem.B.dylib 0x96306ace __semwait_signal + 10
1 libSystem.B.dylib 0x96330ced pthread_cond_wait$UNIX2003 + 73
2 libGLProgrammability.dylib 0x90029f32 glvmDoWork + 162
3 libSystem.B.dylib 0x96330075 _pthread_start + 321
4 libSystem.B.dylib 0x9632ff32 thread_start + 34

Thread 1 crashed with X86 Thread State (32-bit):
eax: 0x00000004 ebx: 0x96330d0d ecx: 0xb00a0e9c edx: 0x96306ace
edi: 0xa0016da0 esi: 0xb00a1000 ebp: 0xb00a0f18 esp: 0xb00a0e9c
ss: 0x0000001f efl: 0x00000247 eip: 0x96306ace cs: 0x00000007
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0xb00a0fec

 

part 2

Binary Images:
0x1000 - 0xc31eeb +com.parallels.desktop 3.0 (3.0 Build 4128.0) /Applications/Parallels/Parallels Desktop.app/Contents/MacOS/Parallels
0xf33000 - 0xf56fed com.apple.audipenAL 1.2 (1.2) <d2b9567e2f3e44ef025556bffbb1aeb9> /System/Library/Frameworks/OpenAL.framework/Versions/A/OpenAL
0x148d000 - 0x149bfeb libSimplifiedChineseConverter.dylib ??? (???) <548d5a699dbe2bb8fcc8275321fdc0d4> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x14a0000 - 0x14b2fff libTraditionalChineseConverter.dylib ??? (???) <89ec94121ef50601dc538548caae57fc> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
0x1684a000 - 0x169cbfef GLEngine ??? (???) <6106cebf02eec50e8f88c5dc936f1266> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
0x169f9000 - 0x16cfffe2 com.apple.GeForce8xxxGLDriver 1.5.18 (5.1.8) <3499aca7e7c6b2651119e4d131a888df> /System/Library/Extensions/GeForce8xxxGLDriver.bundle/Contents/MacOS/GeForce8xxxGLDriver
0x16dad000 - 0x16dc9fff GLRendererFloat ??? (???) <5719f596b7e2c9ef8afca208544b158b> /System/Library/Frameworks/OpenGL.framework/Versions/A/Resources/GLRendererFloat.bundle/GLRendererFloat
0x8fe00000 - 0x8fe2d883 dyld 95.3 (???) <81592e798780564b5d46b988f7ee1a6a> /usr/lib/dyld
0x90003000 - 0x904cfffe libGLProgrammability.dylib ??? (???) <e8bc0af671427cf2b6279a035805a086> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
0x904de000 - 0x904e6fff com.apple.DiskArbitration 2.2 (2.2) <1551b2af557fdf6f368f93e093933852> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x904e7000 - 0x90599ffb libcrypto.0.9.7.dylib ??? (???) <330b0e48e67faffc8c22dfc069ca7a47> /usr/lib/libcrypto.0.9.7.dylib
0x9059a000 - 0x9064afff edu.mit.Kerberos 6.0.11 (6.0.11) <33c25789baedcd70a7e24881775dd9ad> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x90674000 - 0x90674ffd com.apple.vecLib 3.4 (vecLib 3.4) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x917ca000 - 0x917d1ffe libbsm.dylib ??? (???) <d25c63378a5029648ffd4b4669be31bf> /usr/lib/libbsm.dylib
0x9189a000 - 0x91919ff5 com.apple.SearchKit 1.2.0 (1.2.0) <277b460da86bc222785159fe77e2e2ed> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x919d0000 - 0x919f7fff libcups.2.dylib ??? (???) <5521498e8902ddd0b15cfaa7db384e29> /usr/lib/libcups.2.dylib
0x91f0f000 - 0x91f6cffb libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib
0x91f6d000 - 0x9204cfff libobjc.A.dylib ??? (???) <5eda47fec2d0e7853b3506aa1fd2dafa> /usr/lib/libobjc.A.dylib
0x92082000 - 0x9209dffb libPng.dylib ??? (???) <b6abcac36ec7654ff3e1cfa786b0117b> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x920dc000 - 0x9218bfff com.apple.DesktopServices 1.4.3 (1.4.3) <66d5ed56111c43d234e235d365d02469> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x92192000 - 0x921a2fff com.apple.speech.synthesis.framework 3.6.59 (3.6.59) <4ffef145fad3d4d787e0c33eab26b336> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x92242000 - 0x92244fff com.apple.securityhi 3.0 (30817) <2b2854123fed609d1820d2779e2e0963> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x92301000 - 0x92308ff7 libCGATS.A.dylib ??? (???) <9b29a5500efe01cc3adea67bbc42568e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x923ac000 - 0x924f1ff7 com.apple.ImageIO.framework 2.0.0 (2.0.0) <154d4d8cda2bd99518cbabc9f2d69833> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x92502000 - 0x92502ffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x92503000 - 0x92548fef com.apple.Metadata 10.5.0 (398) <4fd74fba0062c2e08ec4b1c10b40ff63> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x92804000 - 0x9280dfff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <d3180f9edbd9a5e6f283d6156aa3c602> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x9280e000 - 0x9283bfeb libvDSP.dylib ??? (???) <a26683d121ee0f96df9a9d0bfca36049> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x92aa5000 - 0x92b5bfe3 com.apple.CoreServices.OSServices 210.2 (210.2) <4ed69f07fc0f211ab32d1ee96e281fc2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x92b5c000 - 0x92bacff7 com.apple.HIServices 1.6.0 (???) <d74aa73e4cfd30a08fb169198a8d2539> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x92bad000 - 0x92bb8fe7 libCSync.A.dylib ??? (???) <df82fc093e498a9eb5490761cb292218> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x92bb9000 - 0x92beffff com.apple.SystemConfiguration 1.9.0 (1.9.0) <7919d9588c3b0d556646e555b7193f1f> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x92c5e000 - 0x92f37fe7 com.apple.CoreServices.CarbonCore 783 (783) <8370e664eeb25edc98d5c1f5405b06ae> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x92f48000 - 0x92fa4ff7 com.apple.htmlrendering 68 (1.1.3) <fe87a9dede38db00e6c8949942c6bd4f> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x92ff3000 - 0x92ffdfeb com.apple.audio.SoundManager 3.9.2 (3.9.2) <0f2ba6e891d3761212cf5a5e6134d683> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x930f0000 - 0x93486ff7 com.apple.QuartzCore 1.5.1 (1.5.1) <deb61cbeb3f734a1b2f4669f6268b9de> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x93487000 - 0x9348bfff libGIF.dylib ??? (???) <d4234e6f5e5f530bdafb969157f1f17b> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x9348c000 - 0x93570ffb com.apple.CoreData 100 (185) <a4e63784275e25e62f57e75e0af0b94d> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x93571000 - 0x93578fff com.apple.agl 3.0.9 (AGL-3.0.9) <7dac4a7cb0de2f6d08ae71c1249379e3> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x9358d000 - 0x9358dff8 com.apple.ApplicationServices 34 (34) <8f910fa65f01d401ad8d04cc933cf887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x9358e000 - 0x936c6ff7 libicucore.A.dylib ??? (???) <afcea652ff2ec36885b2c81c57d06d4c> /usr/lib/libicucore.A.dylib
0x936c7000 - 0x936c7ff8 com.apple.Cocoa 6.5 (???) <e064f94d969ce25cb7de3cfb980c3249> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x936c8000 - 0x936c8ffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallServer
0x93714000 - 0x93753fef libTIFF.dylib ??? (???) <6d0f80e9d4d81f3f64c876aca005bd53> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x93754000 - 0x93b64fef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x93b65000 - 0x93b67ff5 libRadiance.dylib ??? (???) <20eadb285da83df96c795c2c5fa20590> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x93b68000 - 0x93b68fff com.apple.Carbon 136 (136) <98a5e3bc0c4fa44bbb09713bb88707fe> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x93bae000 - 0x93bc4fff com.apple.DictionaryServices 1.0.0 (1.0.0) <ad0aa0252e3323d182e17f50defe56fc> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x93bc5000 - 0x93bf4fe3 com.apple.AE 402 (402) <994ba8e884aefe7bf1fc5987df099e7b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x93cf7000 - 0x93d51ff7 com.apple.CoreText 2.0.0 (???)

 

Please download the latest build from our web-site and install it.

Best regards,
Stacey

 

i just tried but it says safari cant connect to your server??

 

Safari cant open the page http://www.parallels.com/en/downloa...A8/v3/en/GA/Parallels-Desktop-5584-Mac-en.dmg because it could not connect to the server www.parallels.com.

 

If you have US/UK version of Parallels, please use this link.

Best regards,
Stacey