Itunes gift card not received

Discussion in 'Parallels Website and Forum' started by papogotay, Feb 26, 2008.

  1. papogotay

    papogotay Bit poster

    Messages:
    7
    I purchased Parallels 12/27/08 and was supposed to get a $15 itunes gift card in the mail within 6 weeks. It has not arrived, and I have had no response from Parallels in 16 days, even though I received an auto response from Parallels. I have tried an alternate method to contact them using the original id and key, but now I'm getting an error message saying that my key is incorrect. I am very frustrated. Anyone have ideas on how to contact Parallels to resolve this?
     
  2. Eru Ithildur

    Eru Ithildur Forum Maven

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    1,954
    Have you tried their customer support line?
     
  3. papogotay

    papogotay Bit poster

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    What is that number? The only one I can see is the one that costs $30 per call.
     
  4. helmishariff

    helmishariff Member

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    33
    I don't get it too.
     
  5. Eru Ithildur

    Eru Ithildur Forum Maven

    Messages:
    1,954
  6. linuxant

    linuxant Bit poster

    Messages:
    1
    Just received a $25 gift card rather than the iTunes card today. Went up to giftcards.com like the instructions state. Unfortunately, they want the last 4 digits of the telephone number that was used to order the gift cards that Parallels is shipping out. Calling the tech support number delivered me to a support agent that was clueless.

    As it was, I thought that the gift cards were only for non-US purchasers and iTunes cards for the US purchasers. If I ever get this gift card activated, I can use it for whatever.
     
  7. papogotay

    papogotay Bit poster

    Messages:
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    I spoke with someone at parallels 2/26. They told me they were sending out visa cards because they took so long to put out--it's more flexible for us. The rep said it did not need to be activated even though it says otherwise. And finally to make sure it was used as a visa card, not as a debit. Hope that helps. I'm still waiting for mine.
     
  8. Ksenia

    Ksenia Parallels Team

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  9. radial

    radial Bit poster

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    3
    Why are some people getting $25 when others only got $15?

    R.
     
  10. Ensorceled

    Ensorceled Junior Member

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    Got $15 card instead of $25 and can't use it

    I got a $15 card instead of the promised $25.

    $10 is not worth the hassle of complaining so I just gave it to my daughter.

    She can't use it because it's only for the iTunes US store.

    I know the know I'm Canadian because they charged me extra and in Canadian dollars.

    Colour me very unimpressed here.
     
  11. Ensorceled

    Ensorceled Junior Member

    Messages:
    11
    If you are having problems, contact Parallels customer support (you may have to do this once or twice :) They resolved my problem in very satisfactorily!
     

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