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Hi Rita, we are extremely sorry for the inconvenience caused, could you please tell us how you are trying to access your computer? is it via a web...
Hi MazharK, I've removed the image from the post as it contains your information and the license keys, It is not possible to upgrade to a...
Hi Adam, could you please tell us which dmg you are looking for? You can download Parallels Desktop for Mac version 14 from here :...
Hi Mike and Jacob, it is not possible to run a native Linux as you mentioned above as a virtual machine, the best way is to install a separate...
Glad to see that our support engineers were able to resolve the issue, Mike, feel free to reach us any time, we are here to help.
Hi Espy, Please try the steps suggested at https://kb.parallels.com/114055 and check if it works.
Thanks for a quick reply Mike, I'll assign it to the technical support team to address it at the earliest, you can expect a reply soon, thanks...
Hi Mike, can you give me the ticket number you created with support so that I can check and will expedite it, thanks in advance.
Hi RichmondC I had to remove your email address here as it's a public forum for security reasons, please send a personal message to...
Hi ZsA, Please follow the steps suggested at http://kb.parallels.com/en/8969 to see if it works, if the issue still persisting, follow the steps...
Hi StephenS4, Please (re)install Parallels Tools to check if the issue still persists, also you can try to change shared network mode to Bridged...
Hi Stephan, Please check if Parallels mounter is running under activity monitor, if yes, please Click Action menu > stop the virtual machine >...
Hi JoeO1, Go to the Parallels Desktop menu > Preferences > Shortcuts tab > System Shortcuts > set 'Send System Shortcuts' option to 'Always'....
Hi Skysnivy, Please follow the steps suggested at http://kb.parallels.com/114700 and let us know how it works.
Hi, could you please provide us more info on this issue. Also, it would be great if you could give us the steps to reproduce the issue.
Could you please follow the steps suggested at http://kb.parallels.com/122983 and let us know how it goes.
Hi DanielK5, could you please provide us the below information, so that we can help you better. 1. Have you used this license earlier or this is...
Hi Yekatherina, According to our licensing policy, an upgrade to Parallels Desktop 11 for Mac is supported from the following versions only:...
Hi BoydC, could you please provide us a screenshot, so that we can understand the issue better.
Hi All, lease take a complete back up of your virtual machine before you are following the below steps: 1, Shutdown Windows virtual machine, 2....
