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Could you collect the tech.report right after the issue reproduced and post the report's ID here.
Thanks a lot for sharing the results and let us know if you have any additional question.
We received request from the Engineering team and send you an email with instructions.
Looking forward to your reply and thanks a lot for the...
Could you please test the same behavior with Parallels Desktop 15 during the free trial period?
When does it appear? After any updates?
Hi, I cannot see any key in your account email@example.com
Please send me you key and old email via the private message
May be it's possible for you to share with us C:\Windows\Logs\parallels.log or /Library/Logs/parallels.log?
@ParallelsU305, did you try to change the graphics option in VM configuration-> Hardware?
Also please create a screenshot of the issue and...
Thanks a lot for the report.
Jut to clarify, you saw this issue on the external monitor only?
Only cursor doesn't work properly or you see any...
Hi, in order to troubleshoot this issue we need a tech report, that was generated right after that issue reproduced.
@hamidi, did you receive the "out of space" warning after starting your VM?
@RobertS8, when you take the headset off, what you got into the Windows VM settings? If you manually set it to speakers after taking headset off,...
Hi Kurt, I've involved Parallels Engineering team in this case for the further investigation.
Once I get any updates I'll contact you here...
Technical reports do not include personal or confidential data and contain only basic technical information (system logs, a description of the...
Could you provide us please with the screenshot of VM config->Option->Sharing tab?
Sorry for the delay.
Could you generate the tech.report after the issue reproduced and post the report's ID here.
Once again, please accept my...
Hi, could you share more details about the issue you got.
Also please reproduce it, collect the tech.report and post the report's ID here.
Thanks a lot for your cooperation with us. Please check your inbox for more info.
Hi, could you share more details with us about the upgrade issue? Did you get any error messages during the upgrade?