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Hello, unfortunately, user has very low control over icons in Launchpad. As I know all user can do is: - reorder icons - group icons or move icons...
Hello, we realised that you're using one of the old version of Parallels Toolbox. We've updated library to download the video. Please quit from...
Hello, - please give us a link to one or two problem videos - generate technical report and post it's ID here (https://kb.parallels.com/en/124107)
Looks like Capture Screen tool has no rights to create files on your Desktop, Downloads, etc folders. Let's check Desktop folder, for example....
Hello, - what was the original location of files that are still in Trash after cleaning it from "Clean Drive" tool? - are you sure that these...
Hello, please, do the next: - close "Download Audio" tool - In Parallels Toolbox -> open cogwheel -> Check for Updates. No new updates should be...
Hello, please, do the next: - close "Download Video" (or Download Audio if you're downloading audios) tool - In Parallels Toolbox -> open cogwheel...
Hello, I will ask support engineers to contact with you and try to work it out.
Hello, we're working on this issue, I hope the fix will be available soon.
Hello, could you please provide us with a link to one (or better to some) songs that can't be downloaded?
Please check that "Free Memory Launcher" is not in Login Items: - Open Activity Monitor, find "Free Memory" process and stop it. - Open "System...
Hello, all you need is turn OFF option 'Show Free Memory in menu bar'. To do this: - open Activity Monitor, find "Free Memory" process and stop...
Thanks, could you run this command in Terminal application and paste output here? defaults read com.apple.screencapture
Could you please: - run this command in terminal app: defaults write com.parallels.toolbox ExtendedLogging 1 - replicate the issue - generate...
Hello, Yes, "Record Window" tool has such issue. It can consider drop downs or child windows as another window and sometimes doesn't record it. In...
Hello, glad to hear that tools are working fine for you!
Hello, using Clipboard History is simple - just click on Clipboard History icon in menu bar and choose item you want to paste into Clipboard. Do...
Hello, yes, this situation can appear if you have shared clipboard ON between your devices. "Clipboard History" tool checks clipboard changing to...
Hello, may be you're mixing up updating of Parallels Tools (it is part of Parallels Desktop product) with updating of Parallels Toolbox? Could...
Hello, thanks for reporting the issues. Could you please provide us with Technical Report ID? https://kb.parallels.com/en/124107 It will help us...
