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Hello everyone, Please update Parallels Desktop to 18.1.0 and check if the issue remains. If it does, kindly collect a fresh technical report...
Hello! This logic is disabled for Mac computers with macOS 11+ since Parallels Desktop 16.1.0 due to modern macOS limitations (kernel...
Thank you for reporting the issue! Would you enable the 'use detailed log messages' under Toolbox Preferences and generate a fresh technical...
Hi All, the issue that happened in August, was quickly resolved. @Gaz , as I can see your issue has been resolved and you've been able to extend...
Hello! Please provide us with the following information: - reproduce the issue once again and generate a technical report once the issue occurs:...
Hello Alexandre! Before sending the license key, kindly reproduce the issue once again and generate a technical report at the moment of...
Hello! Kindly reproduce the issue once again and collect a technical report at the moment of reproduction. Here you can find the instruction on...
Hello Brett, Kindly reproduce the issue once again and collect a technical report at the moment of reproduction. Here you can find the instruction...
Hello, Would you send the links to the videos that you were unable to download? Additionally, could you kindly send us a report so we can...
You may try to attach the drive from the old virtual machine as a second drive to the new instance: 1. Make sure your new virtual machine is shut...
Hello! First, we do regret to hear that. Let me ask you - what does happen when you try installing the apps that have been lost, e.g. WordPerfect?...
Hi all! The issue has been addressed in Parallels Desktop 18.0.2. Please update to the latest Parallels Desktop build and check.
Hi everyone, The issue has been addressed in Parallels Desktop 18.0.2. Please update Parallels Desktop to the latest build and check if the issue...
Thank you! Check please if adjusting the Optimization tab will be helpful.
Hello Rene! Would you collect a technical report and send its ID to us, please? The instructions are available at https://kb.parallels.com/124107 .
Hello! Would you collect a technical report and send its ID to us, please? The instructions are available at https://kb.parallels.com/124107 .
Hello! Kindly open the configuration settings of the virtual machine https://kb.parallels.com/117287 > Options tab > Startup and Shutdown > select...
Hi all! Kindly reproduce the issue once again and collect a technical report right after the issue is reproduced as described in KB...
