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Hi, according to your comments, you've already found the solution. Could you share it here please? Maybe it will be helpful for other users.
Hello, we've made the necessary changes, please check the activation issue. And if the issue still persists please share the screenshot of the...
Thank you for your reply and please sorry for the delay in response. Please confirm that you've tuned off the presentation mode and if it doesn't...
Could you collect the technical report once the issue reproduced and reply us back with the report's ID number please?
Please try again
Hello, we've found your license key associated with your Parallels Account. Please check your inbox for more information.
Hi, could you create a short video of the issue and the technical report and share it with us please?
Hello, what is your Parallels Toolbox version? Are you unable to download specific video or just any of them? Could you collect the technical...
Hello, please sorry for the delay in response. Did you get any specific error messages during the activation? Could you share the screenshot of...
Thank you for your reply. We've involved Parallels Engineering Team in this case, once we get any updates we will let you know.
Hi could you collect the technical report once the issue reoccurs and reply us back with the report's ID please?
Hello, could you collect the technical report data and share the report's ID here please?
Hello, we've found the license key (that starts from SJA5VE-*****......) and made neseccary changes with it, Please try to activate and check the...
Hi, you've sent us the Parallels Desktop technical report, please collect the Parallels Toolbox technical data using this KB article and reply us...
Thanks a lot for the provided information. We've involved the Parallels Engineering team in this case. Once we get any updates we will let you know.
Hello, Could you share your license key via the private message please?
Hello, please sorry for the delay in response. We've found your Parallels Account and made necessary changes with your license key, please check...
Hello, Parallels Desktop subscription includes Parallels Toolbox and Parallels Access subscription. Parallels Toolbox is valid for the duration of...
If the issue reoccurs please let us know.
Hi, could you collect the technical report once the issue reproduced and post the report's ID here please?