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  1. Raymond@Parallels
    Post

    "Lock this computer when working remotely" not working

    Thank you very much for noting this. I have forwarded the information to Development team. Updated the article as well to reflect current situation.
    Post by: Raymond@Parallels, May 18, 2021 in forum: Accessing your PC
  2. Raymond@Parallels
    Post

    "Lock this computer when working remotely" not working

    Hello, we got an article covering the issue: https://kb.parallels.com/125323
    Post by: Raymond@Parallels, Mar 2, 2021 in forum: Accessing your PC
  3. Raymond@Parallels
    Post

    Kernel 5.2.0

    Hi, an update released recently targeting the issue, please refer to this comment in the thread that @CitizenHax quoted
    Post by: Raymond@Parallels, Nov 1, 2019 in forum: Linux Virtual Machine
  4. Raymond@Parallels
    Post

    Can't install parallels tool after update Windows to 1903

    Hi, please use Actions > Reinstall Parallels Tools to make the disk appear in Windows. Then check if the disk indeed appeared. In case it did -...
    Post by: Raymond@Parallels, Nov 1, 2019 in forum: Windows Virtual Machine
  5. Raymond@Parallels
    Post

    Lightroom 6 - Unable to enable 3d acceleration

    Hi, it appears that the option you checked requires hardware 3D acceleration which is not supported for macOS virtual machines. Please refer to...
    Post by: Raymond@Parallels, Nov 1, 2019 in forum: macOS Virtual Machine
  6. Raymond@Parallels
    Post

    Toolbox Download Video app Crashes at Launch

    Hi, please generate a technical report from Parallels Toolbox after observing the crash: Click Toolbox icon > Cogwheel button > Help > Send...
    Post by: Raymond@Parallels, Nov 1, 2019 in forum: Parallels Toolbox for Windows
  7. Raymond@Parallels
    Post

    Why is guest resolution higher than the native resolution on retina

    Hi, please check this KB for resolution settings - please try another resolution in virtual machine settings (Scaled/Best for external displays)
    Post by: Raymond@Parallels, Nov 1, 2019 in forum: General Questions
  8. Raymond@Parallels
    Post

    Subscription renewal but asks me to contact parallels

    Hello Hesham, please clarify what product you refer to? According to the database, the expired product is Parallels Access but there is no...
    Post by: Raymond@Parallels, Nov 1, 2019 in forum: Account and Subscription Management
  9. Raymond@Parallels
    Post

    Microstation and Shademode

    Hi, the report you mentioned is for Parallels Toolbox - please check this article for a fix https://kb.parallels.com/124770 Did Parallels Tools...
    Post by: Raymond@Parallels, Nov 1, 2019 in forum: Windows Virtual Machine
  10. Raymond@Parallels
    Post

    Game won't load in parallels

    Hello @helenelliotth - Parallels Desktop 14 does not support DirectX 11 which is required for Witcher 3 according to system requirements of the...
    Post by: Raymond@Parallels, Oct 31, 2019 in forum: General Questions
  11. Raymond@Parallels
    Post

    Parallels 10 Activation Limit

    @LorenL1 I could not locate any license keys under the e-mail in your profile. Please PM me with the key.
    Post by: Raymond@Parallels, Oct 31, 2019 in forum: Installation and Configuration of Parallels Desktop
  12. Raymond@Parallels
    Post

    Parallels 10 Activation Limit

    @BC_ there seems to be only Parallels Desktop 11 license key under your account (if it is registered under the same account you used for the...
    Post by: Raymond@Parallels, Oct 31, 2019 in forum: Installation and Configuration of Parallels Desktop
  13. Raymond@Parallels
    Post

    Trouble resizing vm hard drive

    Thanks for clarifying - then please follow https://kb.parallels.com/123372 It describes how to remove the partition between disk C: and...
    Post by: Raymond@Parallels, Oct 31, 2019 in forum: Installation and Configuration of Parallels Desktop
  14. Raymond@Parallels
    Post

    Trouble resizing vm hard drive

    Could you please share a screenshot with Disk Management here? By description it looks like there is another partition between disk C: and...
    Post by: Raymond@Parallels, Oct 31, 2019 in forum: Installation and Configuration of Parallels Desktop
  15. Raymond@Parallels
    Post

    Trouble resizing vm hard drive

    Hello Ray, could you please check the steps from the following article: https://kb.parallels.com/113972#section2 - it explains how to add space on...
    Post by: Raymond@Parallels, Oct 31, 2019 in forum: Installation and Configuration of Parallels Desktop
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