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Hi there support have been working on my pc for several times and my problem is solved. They told me it would be fixed the right way in the next...
Today a support engineer have taken some technical data from my machine. It's being used to investigate the problem en hopefully it will be solved...
I have the same issue. Just bought a new iMac and nothing mentioned on the site it won't work with MacOS 10.13.2. So bought int and installed it...