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  1. ParkunanD@Parallels
    Post

    Record Screen now switches back to MAC

    Hello @DanielI4, Please uninstall Parallels Toolbox and reboot Mac, try to reinstall Parallels Toolbox. Also, make sure that the accessibility...
    Post by: ParkunanD@Parallels, Jun 4, 2020 in forum: Parallels Toolbox for Mac
  2. ParkunanD@Parallels
    Post

    Windows is not activated (trial period)

    Hello @Charlie Brown, Please be informed you that, Parallels Desktop does not included Windows 10 Product key. Given at:...
    Post by: ParkunanD@Parallels, Jun 4, 2020 in forum: Installation and Configuration of Parallels Desktop
  3. ParkunanD@Parallels
    Post

    issues with Parallels Desktop 13 (Win10 VM) and macOS Catalina

    Hello @Nick916, please be informed you that, Parallels 13 does not fully compatible with macOS Catalina. Please refer KB article:...
    Post by: ParkunanD@Parallels, Jun 4, 2020 in forum: Windows Virtual Machine
  4. ParkunanD@Parallels
    Post

    MacBook Pro Won't Wake From Sleep If Parallels Is Running?

    Hello @HakanS2, please restore defaults for Parallels Startup and shutdown settings and see if it works: https://kb.parallels.com/120414
    Post by: ParkunanD@Parallels, Jun 3, 2020 in forum: General Questions
  5. ParkunanD@Parallels
    Post

    Linux Mint 19.3 VM stuck at black screen and won't shut down

    Please collect a technical report at the time the problem is reproduced (while waiting for the report to be collected, click on ||> Help> Send...
    Post by: ParkunanD@Parallels, Jun 3, 2020 in forum: Linux Virtual Machine
  6. ParkunanD@Parallels
    Post

    Not able to Allow "Parallels International GmbH"

    Nice to hear, please get back to us for further assistance.
    Post by: ParkunanD@Parallels, Jun 3, 2020 in forum: Installation and Configuration of Parallels Desktop
  7. ParkunanD@Parallels
    Post

    Lost license key

    Hello @RobT5, please do us a private message along with your Parallels account email address, to check and assist you further.
    Post by: ParkunanD@Parallels, Mar 20, 2020 in forum: General Questions
  8. ParkunanD@Parallels
    Post

    Windows XP VM can't access Mac files

    Hello @JaredL2, please install Parallels Tools as followed by this KB article and see if it works: https://kb.parallels.com/115835
    Post by: ParkunanD@Parallels, Mar 14, 2020 in forum: Windows Virtual Machine
  9. ParkunanD@Parallels
    Post

    When will Parallels Desktop for Mac 16 be released?

    Hello, we don't have any official date or month about Parallels Desktop 16 update, normally Parallels Desktop upgrade happens when macOS release...
    Post by: ParkunanD@Parallels, Mar 14, 2020 in forum: General Questions
  10. ParkunanD@Parallels
    Post

    Can't activate parallels toolbox.

    Hello @MonicaP, please be informed you that, if you have purchased Parallels Desktop 15 for Mac perpetual license key, Parallels Toolbox...
    Post by: ParkunanD@Parallels, Mar 14, 2020 in forum: Parallels Toolbox for Mac
  11. ParkunanD@Parallels
    Post

    Cancel subscription

    Hello LeoQ, your refund request for the order 213952716 had been submitted for refund from our support team. Refund takes 5-7 business to appear...
    Post by: ParkunanD@Parallels, Mar 14, 2020 in forum: Licensing and Activation
  12. ParkunanD@Parallels
    Post

    Parallels opening blank window on startup

    Hello Nick24, Please uninstall Parallels Toolbox reboot the Windows and reinstall Parallels Toolbox application and see it it works.
    Post by: ParkunanD@Parallels, Mar 14, 2020 in forum: Parallels Toolbox for Windows
  13. ParkunanD@Parallels
    Post

    Buying Parallel desktop for few months

    Hello Abzer. Yes, once Parallels subscription auto-renewal disabled, you won't be charged for next renewal.
    Post by: ParkunanD@Parallels, Mar 14, 2020 in forum: General Questions
  14. ParkunanD@Parallels
    Post

    Cancel subscription

    You're welcome. Please get back to us for any additional questions.
    Post by: ParkunanD@Parallels, Mar 14, 2020 in forum: Licensing and Activation
  15. ParkunanD@Parallels
    Post

    PD 15 incorrectly detects changes to the VM's configuration

    Hello MarcelloR, we have a latest build update for Parallels Desktop 15 for Mac(15.1.3), please use this link to update to latest build:...
    Post by: ParkunanD@Parallels, Mar 12, 2020 in forum: General Questions
  16. ParkunanD@Parallels
    Post

    Catalina VM w/ PD14 on Mojave

    Hello FarzamM, yes you can run macOS Mojave as a virtual machine, please follow steps form this KB article: https://kb.parallels.com/124786
    Post by: ParkunanD@Parallels, Mar 12, 2020 in forum: Installation and Configuration of Parallels Desktop
  17. ParkunanD@Parallels
    Post

    Cancel subscription

    We have initiated refund for this order 214523464. Refund takes 5-7 business days to appear on your account.
    Post by: ParkunanD@Parallels, Mar 12, 2020 in forum: Licensing and Activation
  18. ParkunanD@Parallels
    Post

    Error message when downloading audio with Toolbox app

    Hello Kirill3, please uninstall and reinstall Parallels Toolbox application and see if it works. If the issue persists, please change the network...
    Post by: ParkunanD@Parallels, Mar 12, 2020 in forum: Parallels Toolbox for Windows
  19. ParkunanD@Parallels
    Post

    "...maximum number of activations"

    You're welcome. Please get back to us for any additional questions.
    Post by: ParkunanD@Parallels, Mar 11, 2020 in forum: Parallels Access and Parallels Desktop for Mac
  20. ParkunanD@Parallels
    Post

    Unable to confirm the product license.

    Hi Alfredo2, we have reset the license key, so please try to activate it now.
    Post by: ParkunanD@Parallels, Mar 11, 2020 in forum: Account and Subscription Management
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